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Virtually Speaking

Natural Language Technology Has Major Benefits for the Public Sector

Conversational AI and chatbot technology are big trends for government agencies. Here's what you should consider when applying it.

An Intelligent Virtual Assistant Doesn’t Just Answer, It Listens

Don't make assumptions about what your customers want. Instead, listen and learn so that you can grow your business and better serve your customers.

Speech Is Not The Most Natural Interface

Five problems you'll face with conversational AI interfaces for Chatbots, IVRs and virtual agents.

I Finally Understand My Customer - Next Steps With Chatbots

There is more to a Chatbot than understanding your customer. Two additional factors are needed... and these are really tricky to get right.

Growth of Artificial Intelligence Increases Needs for the Humanities

In developing digital assistants for enterprise over fifteen years, we recognize the importance of both humans & the humanities in creating effective AI.