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AI, Machine Learning, NLU and You
Don't give a hoot about the buzz words--AI, NLU, NLP. If you want to achieve business impact with your Chatbot or IVR, you need to think differently.
Evaluating the IVA Experience, Part I: Human-Driven Evaluation
When designing a conversational A.I. experience, striking a balance between your business goals and your customers’ expectations isn’t always an easy task. But with careful analysis, you’ll find that
Microsoft’s Tay and the Catch-22 of Rigid Boundaries
Microsoft’s recent test of a “chatbot’s” ability to learn through conversation with the public produced results that were, to put it mildly, unexpected. As it turns out, human oversight may not be eff
Do Not Pass Go: Deploying IVAs in the Calculated Enterprise
The age of A.I. based, conversational customer service is here – and your customers are interacting with a greater number of enterprise-grade intelligent assistants every day. But before shopping for
Scaling Your Workforce in the Information Age
Humans & machines have strengths & weaknesses, AI creates an opportunity for scaling your workforce to accomplish key enterprise goals.
AI Strategy: Why Every Enterprise Needs One
Domain-specific AI is being put to work for more and more of today's leading organizations. Whether it's for improving UX on a website, helping a CSR navigate internal systems or scaling human-resourc
A.I. in the Movies: Ex Machina
Next IT Interactive Graphic Designer Gary Bailey recently spent a night at the movies. Here’s his take on the similarities between the A.I. showcased in “Ex Machina” and Next IT’s virtual assistants.
Virtual Agent Personality: The Other Responsive Design
From Alan Turing’s proposal of an “imitation game” to determine artificial intelligence to the 21st century’s proliferation of intelligent virtual assistants and chatterbots, the tactics surrounding h
Speech Recognition and Language Understanding: Same or Different?
The terms “speech recognition” and “natural-language understanding” may be unfamiliar to most people, but they’re part of a growing technology that touches more lives every day.
SGT STAR Goes Mobile, Deploys in App Store
We’re excited to announce that SGT STAR is now available as an iOS app, providing the U.S. Army with new ways to connect with an increasingly mobile target audience of potential recruits. With the new
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