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Virtually Speaking

Insights from Engage 2018: Chatbots, Automation, and AI

Insights from Engage 2018: Chatbots, Automation, and AI

Why AI Needs the Humanities

Why AI Needs the Humanities

What you need to know about Apple Business Chat

What you need to know about Apple Business Chat

How Government Agencies Are Relying on AI

How Government Agencies Are Relying on AI

Opus Research honors Amtrak’s “Ask Julie”

Drawing 14 entries from all over the world, Opus Research’s annual Intelligent Assistant Awards is an event dedicated to raising the visibility of AI-based, natural-language understanding customer-ser

Vote Next IT for SXSW 2016

Featuring a deep dive into the state of AI and a discussion on the technology’s exciting healthcare applications, Next IT’s two SXSW 2015 presentations captured the audience’s imagination and were the

AI Strategy: Why Every Enterprise Needs One

Domain-specific AI is being put to work for more and more of today's leading organizations. Whether it's for improving UX on a website, helping a CSR navigate internal systems or scaling human-resourc

Virtual Agent Personality: The Other Responsive Design

From Alan Turing’s proposal of an “imitation game” to determine artificial intelligence to the 21st century’s proliferation of intelligent virtual assistants and chatterbots, the tactics surrounding h

Big Brains, Big Hearts

It’s no secret that Next IT is dedicated to pushing the boundaries of technology, but our passion for service is something that you may not have heard as much about. In this blog, Scott McCabe, a seni

[24]7 Scoops Up IntelliResponse -- What Does this Consolidation Signal?

The A.I. and customer experience markets have seen a year characterized by consolidation. But before you resign yourself to abandoning your legacy IT systems, read on.