<img height="1" width="1" alt="" style="display:none;" src="//www.bizographics.com/collect/?pid=5286&amp;fmt=gif">

Virtually Speaking

How Government Agencies Are Relying on AI

How Government Agencies Are Relying on AI

Facebook Messenger gets conversational and intelligent with Next IT IVAs

From web to mobile to social media, there’s not a digital channel where Next IT virtual assistants don’t feel at-home. Watch a demo of Next IT’s latest endpoint in action.

Controlling Machine Learning in Business

Machine learning is a pillar of conversational A.I. and natural-language systems that allows them to ingest and apply large amounts of information. In business, machine learning can be a bit unnerving

Frost & Sullivan on the End of a Long-Standing Customer-Service Dilemma

For businesses, no customer service options have been without significant downsides. A recent Frost & Sullivan report, though, points to an alternative that businesses can’t afford to ignore.

In Defense of Enterprise Complexity…

A recent TechCrunch op/ed piece was notable for recognizing the benefits that can be realized by narrowing a chatbot’s scope of knowledge to a single enterprise – as opposed to the world at large. But

Frameworks for Building Trust in Conversational AI: Brené Brown and B.R.A.V.I.N.G.

Building trust in both business and personal relationships is something we’ve inherently been doing since we were born. So how do you build trustworthiness into a machine? We’ve broken down bestsellin

Evaluating the IVA Experience, Part II: Machine-Driven Analysis

On the flip-side of an intelligent virtual assistant’s greatest asset – the ability to interact with thousands upon thousands of people every day – lies an enormous challenge: ensuring the quality of

Evaluating the IVA Experience, Part I: Human-Driven Evaluation

When designing a conversational A.I. experience, striking a balance between your business goals and your customers’ expectations isn’t always an easy task. But with careful analysis, you’ll find that

Unifying IT Systems in the Post-Stack Era

When it comes to software to fulfill a specific business need, the range of choices and vendors has never been greater. The resulting patchwork of systems, however, ends up being anything but seamless

Microsoft’s Tay and the Catch-22 of Rigid Boundaries

Microsoft’s recent test of a “chatbot’s” ability to learn through conversation with the public produced results that were, to put it mildly, unexpected. As it turns out, human oversight may not be eff