<img height="1" width="1" alt="" style="display:none;" src="//www.bizographics.com/collect/?pid=5286&amp;fmt=gif">

Virtually Speaking

5 Reasons To Put A.I. To Work for Your Organization

Whether it’s for the benefit of your customers or your employees, if your company wants to simplify online self-service, you’ve probably explored a lot of options, including domain-specific virtual as

Winning back the customer experience

When customers’ first pick for information about your company is a Google search, the quality of their experience suffers – but A.I.-based virtual assistants are ready to take over as the preferred ch

If you could listen to your team’s conversations with providers, what would you learn?

Your sales reps are a valuable source of market data – but if you were a fly on the wall, you’d see that you haven’t been getting the full picture.

Next IT Receives Frost & Sullivan Award for Competitive Strategy Innovation

Next IT has proudly accepted the Frost & Sullivan award for leading the Virtual Agent Applications Market in Competitive Strategy Innovation in Latin America with its Alme platform.

[24]7 Scoops Up IntelliResponse -- What Does this Consolidation Signal?

The A.I. and customer experience markets have seen a year characterized by consolidation. But before you resign yourself to abandoning your legacy IT systems, read on.

Open the door to new technology for open enrollment

2015 is sure to bring changes to health plans, and it’s important to be informed and prepared so you can educate your employees.

Alme is now available for human resource management

Today, we're announcing that Alme is available for HR departments, applying the technology and expertise of our intelligent assistant platform to improve and extend the capabilities of HR personnel ev

Health Data Tracking Needs Coaching, Not Just Athletes

Our very own Thomas Morrow, M.D., published a post on Medium today, detailing his view on the future of health data tracking and the potential for virtual health assistants.

SGT STAR Goes Mobile, Deploys in App Store

We’re excited to announce that SGT STAR is now available as an iOS app, providing the U.S. Army with new ways to connect with an increasingly mobile target audience of potential recruits. With the new

To Human or Not to Human…that is the question.

The recent Comcast debacle has put customer service in the spotlight – and it has many companies wondering how well they’re represented on their live channels. Next IT’s Steve Harper shares his though