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Virtually Speaking

How Conversational AI Can Improve Employee Performance

Business leaders realize that with the right tech, their staff can answer questions faster, complete tasks more efficiently and improve operations & ROI.

How to Create a Super Powerful Helpdesk Team by Adding an IVA

As the demand for helpdesk expertise grows and the average ticket time increases, who helps the helpdesk? After all, even Batman needs Robin.

Customer Service IVA's Improve Productivity with a Human Touch

Verint's Collaborative Intelligence Model enables AI-powered Virtual Assistants & Customer Service to maximize customer experience & outcomes

2018 Opus Research Conversational Commerce Conference Highlights

2018 Opus Research Conversational Commerce Conference Highlights

Getting More Out of Your Workforce with Intelligent Assistants

Getting More Out of Your Workforce with Intelligent Assistants

Alme is now available for human resource management

Today, we're announcing that Alme is available for HR departments, applying the technology and expertise of our intelligent assistant platform to improve and extend the capabilities of HR personnel ev