Virtually Speaking

When it comes to building an AI strategy, we encourage our customers to think big, and develop a strategy that scales across their business.

Verint's Collaborative Intelligence Model enables AI-powered Virtual Assistants and CSRs to work together to maximize customer experience and outcomes.

Conversational AI and chatbot technology are big trends for government agencies. Here's what you should consider when applying it.

Conversational AI wins customers and creates thriving fans. Learn how IVA and chatbot technology shows customers that you care.

Don't make assumptions about what your customers want. Instead, listen and learn so that you can grow your business and better serve your customers.

Five problems you'll face with conversational AI interfaces for Chatbots, IVRs and virtual agents.

There is more to a Chatbot than understanding your customer. Two additional factors are needed... and these are really tricky to get right.

Don't give a hoot about the buzz words--AI, NLU, NLP. If you want to achieve business impact with your Chatbot or IVR, you need to think differently.

It is impossible to overstate the impact automation has on digital transformation. Forrester's Automation Framework is a unifying bot taxonomy.

A Simple yet Powerful Plan to get AI Solutions Back on the Road