Here are some of the ways artificial intelligence is elevating user interactions and, ultimately, improving call center operations.

With the 2020 pandemic, contact centers are faced with a new set of challenges - learn how AI and automation can help support both customers and agents.

Here are three megatrends in the AI landscape this year (2020), bringing tech and superagents together to enhance the customer experience.

Don’t put your automation strategies on the back burner.

Develop and enhance your Machine Learning model as you adapt and grow your business.

Boost your machine learning IQ. A machine learning 'cheat sheet' to help you gain insight into understanding key terms.

Why are we so confused about machine learning?

Contact centers are moving toward conversational AI adoption to improve customer relationships. Learn how this will continue fueling engagement in 2020.

Verint’s IVA solution has been recognized for the third consecutive year in the Opus Research report “Decision Makers’ Guide to Enterprise Intelligent Assistants” for perfect scores in multiple categories. Read full press release.

As AI predictions for 2020 are announced it’s important to look back at 2019 to learn what the year taught us about conversational AI & enterprise chatbots