<img height="1" width="1" alt="" style="display:none;" src="//www.bizographics.com/collect/?pid=5286&amp;fmt=gif">

“Moblifying” Your Website Isn’t Enough

Do you suffer from the difficult dilemma of making your website mobile-friendly but at the risk of sacrificing important company information? Next IT creates tools that go beyond Siri’s abilities. By

The Big Lockout

When Next IT learned that account-access issues are the reason for 30% – 40 of the average call center’s traffic, we decided to dig a little deeper to find out more about the problem that’s giving hea

Challenge Tech Companies to Support Users in Real Time

Ever had an issue with an internet company and tried to get an actual person on the phone? If so, you know it’s an exercise in futility. Next IT believes it’s time to challenge this billion-dollar ind

Customers are Loving Intelligent Engagement Technology (And You Should Too!)

When Amtrak implemented "Ask Julie" on its website, the railroad service empowered its 375k daily web visitors to self-serve in a more intelligent and productive fashion. Read more to see why every co

Does Your Company Have a Complete Website?

When customers contact your call centers, it’s not because they really want to. They’re wishing that their recent visit to your website was just as helpful as a conversation with one of your employees

Thinking Beyond Knowledge Management and Search Will Pay Off Big

People think of virtual assistants for businesses in the same vein as self-service tools like search. Same thing, right? Actually, no. The difference lies in the approach and capabilities of each tool

Virtual Assistants: How Perception is Affecting User Experience

When it comes to using Intelligent Virtual Assistants (IVAs), user experience is not only related to the quality and accuracy of the given answer but also the type of IVA and user expectations. There

What the Government Gets Right in Customer Service

Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services i

Winning back the customer experience

When customers’ first pick for information about your company is a Google search, the quality of their experience suffers – but A.I.-based virtual assistants are ready to take over as the preferred ch

Your Website – A Friendly Place to Visit

Siri has transformed the way people interact with their iPhones. With qualities that closely mirror those of a great customer service agent, Next IT's intelligent virtual assistants transform the way

Frost & Sullivan Recognizes Next IT with GIL 88 Award for Leadership and Innovation in Latin America

Next IT recently received its second Frost & Sullivan Award in Latin America—showing market leadership in the intelligent assistant industry by driving change through innovation for enterprise clients

5 Reasons To Put A.I. To Work for Your Organization

Whether it’s for the benefit of your customers or your employees, if your company wants to simplify online self-service, you’ve probably explored a lot of options, including domain-specific virtual as

11 Enterprises Getting It Right in 2012 (Pssst: it’s about the brand promise)

Certain types of questions don’t require a high success rate. However, when you ask you insurance organization a personal coverage question, or are trying to book a flight, the answers need to be accu

Happy Birthday Jenn! Alaska Airlines’ Virtual Employee: Quite Accomplished at Five

The airline industry’s first virtual-assistant service, Alaska Airlines’ Ask Jenn has turned five! Since her launch, Jenn has worked 24/7 and racked up 43,800 hours – equivalent to a full-time employe

To Human or Not to Human…that is the question.

The recent Comcast debacle has put customer service in the spotlight – and it has many companies wondering how well they’re represented on their live channels. Next IT’s Steve Harper shares his though

Getting More Out of Your Workforce with Intelligent Assistants

Getting More Out of Your Workforce with Intelligent Assistants

“Ask Julie” Named Best Consumer Application of AI

Each year, Awards.AI celebrates the advances in AI technology, recognizing innovative companies that are pushing the field forward. This year, “Ask Julie,” which has been hard at work on Amtrak.com si

Next IT Expands Global Reach with New Partnership in Brazil

Next IT Expands Global Reach with New Partnership in Brazil

Next IT Hires Rick Collins as EVP of Enterprise Business

Next IT Hires Rick Collins as EVP of Enterprise Business

Next IT Launches Alme Health Coach, an Intelligent Product for Chronic Disease Management

Next IT Launches Alme Health Coach, an Intelligent Product for Chronic Disease Management

Next IT Launches Engagement APIs to Put Intelligent Assistants On Any Interface

Next IT Launches Engagement APIs to Put Intelligent Assistants On Any Interface

Next IT Releases ActiveAgent™ for Airlines

Next IT Releases ActiveAgent™ for Airlines

Next IT Sponsors Health and Wellness Day

Next IT Sponsors Health and Wellness Day

Next IT Takes a Seat at the CRM Magazine Multichannel Customer Service Roundtable

Next IT Takes a Seat at the CRM Magazine Multichannel Customer Service Roundtable

Next IT To Exhibit at Customer Service Experience Conference August 13-15 in New York, NY

Next IT To Exhibit at Customer Service Experience Conference August 13-15 in New York, NY

An Understanding of Next IT IVAs

Looking for a quick and easy description of what Next IT does? Rachel Wilson is here to give you the basics.

Singularity University’s Dan Barry, MD, PhD Joins Next IT’s Technical Advisory Board

Singularity University’s Dan Barry, MD, PhD Joins Next IT’s Technical Advisory Board

SWBC Elevates Self-Service by Implementing a Next IT Virtual Assistant that Helps Lenders Better Serve Borrowers

SWBC Elevates Self-Service by Implementing a Next IT Virtual Assistant that Helps Lenders Better Serve Borrowers

Symplmed and Next IT Partner to Offer Transformative Virtual Health Assistant Powered by Alme for Healthcare

Symplmed and Next IT Partner to Offer Transformative Virtual Health Assistant Powered by Alme for Healthcare

Taking Advantage of Digital Disruption

Forrester’s Forum for eBusiness & Channel Strategy Professionals offers businesses a chance to benefit from the insights of analysts and to hear firsthand from companies working to make the most of ne

Press Release: Next IT Announces Research and Innovation Appointments

Press Release: Next IT Announces Research and Innovation Appointments

A.I. in the Movies: Ex Machina

Next IT Interactive Graphic Designer Gary Bailey recently spent a night at the movies. Here’s his take on the similarities between the A.I. showcased in “Ex Machina” and Next IT’s virtual assistants.

AI Blueprint: Unlock Conversational Insights to get IVAs and Chatbots Back on the Road

A Simple yet Powerful Plan to get AI Solutions Back on the Road

Next IT Still Dominates the Enterprise Virtual Assistant Space

In light of Nuance’s recent acquisition of the European virtual agent company, VirtuOz, there are four things the market can learn. First, delivering a Virtual Assistant isn’t easy. There is also a di

Conversation Is the Last Frontier of Interface Design

The rules are changing, and user-experience design is moving beyond the GUI. Read on to find out why, now, good UX is all about the conversation.

Conversational AI and Chatbots Fill Pharma Engagement Gap

The reality for patients with chronic conditions is that they often need access to care 24/7, and they, as well as their caregivers, have a lot of questions about their disease state and medication. T

Jobs for Humans Versus Bots?

When people hear about our automated customer-service solutions, they often assume that we're taking away jobs. The truth? Our intelligent virtual assistants create thriving business that hire.

Microsoft’s Tay and the Catch-22 of Rigid Boundaries

Microsoft’s recent test of a “chatbot’s” ability to learn through conversation with the public produced results that were, to put it mildly, unexpected. As it turns out, human oversight may not be eff

Modernize Live Chat with an AI Chatbot

Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs)

More Than a Pretty Face

A local tech writer recently compared intelligent virtual assistants to the performing Tupac hologram -- proving that misconceptions about our technology exist even among the technologically literate.

My Apple Predictions

What will the future hold when a world leader in user experience sets its sights on becoming an entertainment content provider? Next IT's Sam Fleming shares is thoughts on new trends in media consumpt

What Makes a Great Virtual Assistant?

Since the mid-1960s, computers have been able to respond to basic questions. Creating a virtual assistant with a humanlike knowledge of thousands of subjects, though, requires the ability to listen ac

Why Automated Self Service Sucks

Most self-service channels require the user to first figure out how to navigate them before they search for information that’s relevant to their issue. The proliferation of smart devices means that or

How Technology fits into the Health Insurance Exchange Picture

Insurance exchanges are supposed to help the uninsured find health insurance. With government mandates for states to build one by January 2014, there is a focus on online enrollment capabilities and i

Making Purchasing Insurance Easy for Everyday People

Why is buying health insurance so difficult? There are so many questions, so many options, and you have to give personal information you may not be comfortable sharing with a random call-center rep. N

Payers, Get Ready....

The Affordable Care Act is a mixed bag for healthcare payers. On the one hand, millions of potential customers bringing good business. On the other, it will take considerable effort and superior custo

Customer Service IVA's Improve Productivity with a Human Touch

Verint's Collaborative Intelligence Model enables AI-powered Virtual Assistants & Customer Service to maximize customer experience & outcomes

How to Jumpstart Your AI and Self-Service Efforts When Resources are Constrained

Don’t put your automation strategies on the back burner.

How Technology and Agents Will Come Together to Enhance the Customer Experience

Here are three megatrends in the AI landscape this year (2020), bringing tech and superagents together to enhance the customer experience.

Automating for the Future of the Contact Center

With the 2020 pandemic, contact centers are faced with a new set of challenges - learn how AI and automation can help support both customers and agents.
Download your eBook Now
IVA Case Studies CTA Square