Do you suffer from the difficult dilemma of making your website mobile-friendly but at the risk of sacrificing important company information? Next IT creates tools that go beyond Siri’s abilities. By
When Next IT learned that account-access issues are the reason for 30% – 40 of the average call center’s traffic, we decided to dig a little deeper to find out more about the problem that’s giving hea
Ever had an issue with an internet company and tried to get an actual person on the phone? If so, you know it’s an exercise in futility. Next IT believes it’s time to challenge this billion-dollar ind
When Amtrak implemented "Ask Julie" on its website, the railroad service empowered its 375k daily web visitors to self-serve in a more intelligent and productive fashion. Read more to see why every co
When customers contact your call centers, it’s not because they really want to. They’re wishing that their recent visit to your website was just as helpful as a conversation with one of your employees
People think of virtual assistants for businesses in the same vein as self-service tools like search. Same thing, right? Actually, no. The difference lies in the approach and capabilities of each tool
When it comes to using Intelligent Virtual Assistants (IVAs), user experience is not only related to the quality and accuracy of the given answer but also the type of IVA and user expectations. There
Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services i
When customers’ first pick for information about your company is a Google search, the quality of their experience suffers – but A.I.-based virtual assistants are ready to take over as the preferred ch
Siri has transformed the way people interact with their iPhones. With qualities that closely mirror those of a great customer service agent, Next IT's intelligent virtual assistants transform the way
Next IT recently received its second Frost & Sullivan Award in Latin America—showing market leadership in the intelligent assistant industry by driving change through innovation for enterprise clients
Whether it’s for the benefit of your customers or your employees, if your company wants to simplify online self-service, you’ve probably explored a lot of options, including domain-specific virtual as
Certain types of questions don’t require a high success rate. However, when you ask you insurance organization a personal coverage question, or are trying to book a flight, the answers need to be accu
The airline industry’s first virtual-assistant service, Alaska Airlines’ Ask Jenn has turned five! Since her launch, Jenn has worked 24/7 and racked up 43,800 hours – equivalent to a full-time employe
The recent Comcast debacle has put customer service in the spotlight – and it has many companies wondering how well they’re represented on their live channels. Next IT’s Steve Harper shares his though
Each year, Awards.AI celebrates the advances in AI technology, recognizing innovative companies that are pushing the field forward. This year, “Ask Julie,” which has been hard at work on Amtrak.com si
Forrester’s Forum for eBusiness & Channel Strategy Professionals offers businesses a chance to benefit from the insights of analysts and to hear firsthand from companies working to make the most of ne
Next IT Interactive Graphic Designer Gary Bailey recently spent a night at the movies. Here’s his take on the similarities between the A.I. showcased in “Ex Machina” and Next IT’s virtual assistants.
In light of Nuance’s recent acquisition of the European virtual agent company, VirtuOz, there are four things the market can learn. First, delivering a Virtual Assistant isn’t easy. There is also a di
The reality for patients with chronic conditions is that they often need access to care 24/7, and they, as well as their caregivers, have a lot of questions about their disease state and medication. T
When people hear about our automated customer-service solutions, they often assume that we're taking away jobs. The truth? Our intelligent virtual assistants create thriving business that hire.
Microsoft’s recent test of a “chatbot’s” ability to learn through conversation with the public produced results that were, to put it mildly, unexpected. As it turns out, human oversight may not be eff
Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs)
A local tech writer recently compared intelligent virtual assistants to the performing Tupac hologram -- proving that misconceptions about our technology exist even among the technologically literate.
What will the future hold when a world leader in user experience sets its sights on becoming an entertainment content provider? Next IT's Sam Fleming shares is thoughts on new trends in media consumpt
Since the mid-1960s, computers have been able to respond to basic questions. Creating a virtual assistant with a humanlike knowledge of thousands of subjects, though, requires the ability to listen ac
Most self-service channels require the user to first figure out how to navigate them before they search for information that’s relevant to their issue. The proliferation of smart devices means that or
Insurance exchanges are supposed to help the uninsured find health insurance. With government mandates for states to build one by January 2014, there is a focus on online enrollment capabilities and i
Why is buying health insurance so difficult? There are so many questions, so many options, and you have to give personal information you may not be comfortable sharing with a random call-center rep. N
The Affordable Care Act is a mixed bag for healthcare payers. On the one hand, millions of potential customers bringing good business. On the other, it will take considerable effort and superior custo
With the 2020 pandemic, contact centers are faced with a new set of challenges - learn how AI and automation can help support both customers and agents.
