Do you suffer from the difficult dilemma of making your website mobile-friendly but at the risk of sacrificing important company information? Next IT creates tools that go beyond Siri’s abilities. By
When Next IT learned that account-access issues are the reason for 30% – 40 of the average call center’s traffic, we decided to dig a little deeper to find out more about the problem that’s giving hea
Ever had an issue with an internet company and tried to get an actual person on the phone? If so, you know it’s an exercise in futility. Next IT believes it’s time to challenge this billion-dollar ind
When Amtrak implemented "Ask Julie" on its website, the railroad service empowered its 375k daily web visitors to self-serve in a more intelligent and productive fashion. Read more to see why every co
When customers contact your call centers, it’s not because they really want to. They’re wishing that their recent visit to your website was just as helpful as a conversation with one of your employees
People think of virtual assistants for businesses in the same vein as self-service tools like search. Same thing, right? Actually, no. The difference lies in the approach and capabilities of each tool
When it comes to using Intelligent Virtual Assistants (IVAs), user experience is not only related to the quality and accuracy of the given answer but also the type of IVA and user expectations. There
Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services i
When customers’ first pick for information about your company is a Google search, the quality of their experience suffers – but A.I.-based virtual assistants are ready to take over as the preferred ch
Siri has transformed the way people interact with their iPhones. With qualities that closely mirror those of a great customer service agent, Next IT's intelligent virtual assistants transform the way
Next IT recently received its second Frost & Sullivan Award in Latin America—showing market leadership in the intelligent assistant industry by driving change through innovation for enterprise clients
Next IT has proudly accepted the Frost & Sullivan award for leading the Virtual Agent Applications Market in Competitive Strategy Innovation in Latin America with its Alme platform.
Next IT has submitted a proposal for participation in next year’s SXSW Interactive festival in Austin, Texas – a gathering place for some of the most innovative technical minds. Next IT would like to
Featuring a deep dive into the state of AI and a discussion on the technology’s exciting healthcare applications, Next IT’s two SXSW 2015 presentations captured the audience’s imagination and were the
Just like Uber turned transportation on its head and video streaming annihilated Blockbuster, AI is here to disrupt healthcare and your organization should prepare by asking, “What is our AI Strategy?
Whether it’s for the benefit of your customers or your employees, if your company wants to simplify online self-service, you’ve probably explored a lot of options, including domain-specific virtual as
In business and in life, things don’t always go exactly as planned. Next IT has found that adopting a flexible methodology allows us to quickly adapt to and grow from the unexpected twists and turns t
Most people view voice recognition as the most advanced way to interact with digital devices. Pair it with a conversational interface that understands the intent of user requests, though, and a whole
The age of A.I. based, conversational customer service is here – and your customers are interacting with a greater number of enterprise-grade intelligent assistants every day. But before shopping for
When designing a conversational A.I. experience, striking a balance between your business goals and your customers’ expectations isn’t always an easy task. But with careful analysis, you’ll find that
On the flip-side of an intelligent virtual assistant’s greatest asset – the ability to interact with thousands upon thousands of people every day – lies an enormous challenge: ensuring the quality of
From web to mobile to social media, there’s not a digital channel where Next IT virtual assistants don’t feel at-home. Watch a demo of Next IT’s latest endpoint in action.
Building trust in both business and personal relationships is something we’ve inherently been doing since we were born. So how do you build trustworthiness into a machine? We’ve broken down bestsellin
Certain types of questions don’t require a high success rate. However, when you ask you insurance organization a personal coverage question, or are trying to book a flight, the answers need to be accu
The airline industry’s first virtual-assistant service, Alaska Airlines’ Ask Jenn has turned five! Since her launch, Jenn has worked 24/7 and racked up 43,800 hours – equivalent to a full-time employe
The recent Comcast debacle has put customer service in the spotlight – and it has many companies wondering how well they’re represented on their live channels. Next IT’s Steve Harper shares his though
Each year, Awards.AI celebrates the advances in AI technology, recognizing innovative companies that are pushing the field forward. This year, “Ask Julie,” which has been hard at work on Amtrak.com si
When people hear about our automated customer-service solutions, they often assume that we're taking away jobs. The truth? Our intelligent virtual assistants create thriving business that hire.
Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs)
Since the mid-1960s, computers have been able to respond to basic questions. Creating a virtual assistant with a humanlike knowledge of thousands of subjects, though, requires the ability to listen ac
Most self-service channels require the user to first figure out how to navigate them before they search for information that’s relevant to their issue. The proliferation of smart devices means that or
Insurance exchanges are supposed to help the uninsured find health insurance. With government mandates for states to build one by January 2014, there is a focus on online enrollment capabilities and i
Why is buying health insurance so difficult? There are so many questions, so many options, and you have to give personal information you may not be comfortable sharing with a random call-center rep. N
The Affordable Care Act is a mixed bag for healthcare payers. On the one hand, millions of potential customers bringing good business. On the other, it will take considerable effort and superior custo
With the 2020 pandemic, contact centers are faced with a new set of challenges - learn how AI and automation can help support both customers and agents.
