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16 Quotes that Defined AI and Intelligent Virtual Assistants in 2015

2015 was a big year for artificial intelligence and intelligent virtual assistants, with news being made left and right about big investments, innovative breakthroughs and further IVA development. Nat

Next IT Capitalizing on AI Momentum Entering Q3

Next IT Capitalizing on AI Momentum Entering Q3

The A.I. Buyer’s Checklist: Building the Team

The A.I. Buyer’s Checklist: Building the Team

The Big Lockout

When Next IT learned that account-access issues are the reason for 30% – 40 of the average call center’s traffic, we decided to dig a little deeper to find out more about the problem that’s giving hea

Usernames, Passwords and Account Lock-Outs – Oh My!

Companies may not lose customers when they get locked out of their accounts, but they could foster a much happier – and profitable – relationship if they made it easier for locked-out customers to get

Ask the Expert: Applying Machine Learning for Business

Ask the Expert: Applying Machine Learning for Business

AI Will Work for the Workforce -- Just Look at Call Centers

AI Will Work for the Workforce -- Just Look at Call Centers

KTSL Partners with Next IT to Drive Productivity Through AI-powered IT Helpdesk and Service Management Solutions

KTSL Partners with Next IT to Drive Productivity Through AI-powered IT Helpdesk and Service Management Solutions

[24]7 Scoops Up IntelliResponse -- What Does this Consolidation Signal?

The A.I. and customer experience markets have seen a year characterized by consolidation. But before you resign yourself to abandoning your legacy IT systems, read on.

Alme is now available for human resource management

Today, we're announcing that Alme is available for HR departments, applying the technology and expertise of our intelligent assistant platform to improve and extend the capabilities of HR personnel ev

Can You Call It Web “Self-Service” Just Yet?

Next IT Sales Operations Administrator Taylor Paulsen books a whole lot of travel through various airline websites, and when the airline provides an online intelligent virtual assistant, her job is mu

Challenge Tech Companies to Support Users in Real Time

Ever had an issue with an internet company and tried to get an actual person on the phone? If so, you know it’s an exercise in futility. Next IT believes it’s time to challenge this billion-dollar ind

Customers are Loving Intelligent Engagement Technology (And You Should Too!)

When Amtrak implemented "Ask Julie" on its website, the railroad service empowered its 375k daily web visitors to self-serve in a more intelligent and productive fashion. Read more to see why every co

Does Your Company Have a Complete Website?

When customers contact your call centers, it’s not because they really want to. They’re wishing that their recent visit to your website was just as helpful as a conversation with one of your employees

Now what was that password?

Nearly everyone has forgotten their password or username at one time or another, and it’s prevented them from accomplishing online tasks that should be effortless. Organizations can now keep customers

The A.I. Buyer’s Checklist

The A.I. Buyer’s Checklist

The A.I. Buyer’s Checklist: Vision and Goals

The A.I. Buyer’s Checklist: Vision and Goals

The Human Touch: Machines May Be Smart, But Common Sense Remains Essential

When it comes to technology, it’s dangerous to blindly follow algorithms to an unknown fate. The price of an inaccurate answer can be detrimental to companies and individual customers alike. There’s a

Thinking Beyond Knowledge Management and Search Will Pay Off Big

People think of virtual assistants for businesses in the same vein as self-service tools like search. Same thing, right? Actually, no. The difference lies in the approach and capabilities of each tool

Utilizing Technology to Create Consistent Customer Experiences

Training customer-service reps can be much like a game of telephone – the information they’re given is often vastly different from what the customer actually hears. Creating a better, more consistent

Virtual Assistants: How Perception is Affecting User Experience

When it comes to using Intelligent Virtual Assistants (IVAs), user experience is not only related to the quality and accuracy of the given answer but also the type of IVA and user expectations. There

What the Government Gets Right in Customer Service

Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services i

Will Your A.I. Strategy Outgrow Bots?

Will Your A.I. Strategy Outgrow Bots?

Winning back the customer experience

When customers’ first pick for information about your company is a Google search, the quality of their experience suffers – but A.I.-based virtual assistants are ready to take over as the preferred ch

Your Website – A Friendly Place to Visit

Siri has transformed the way people interact with their iPhones. With qualities that closely mirror those of a great customer service agent, Next IT's intelligent virtual assistants transform the way

AI is Transformative to Business, but it’s not Magic

AI is Transformative to Business, but it’s not Magic

The Secret to Customer Success with Enterprise Chatbots

The Secret to Customer Success with Enterprise Chatbots

Insights from Engage 2018: Chatbots, Automation, and AI

Insights from Engage 2018: Chatbots, Automation, and AI

From here to 'Her': Evolving chatbot interactions to meet the relational needs of humans

From here to 'Her': Evolving chatbot interactions to meet the relational needs of humans

Happy Birthday Jenn! Alaska Airlines’ Virtual Employee: Quite Accomplished at Five

The airline industry’s first virtual-assistant service, Alaska Airlines’ Ask Jenn has turned five! Since her launch, Jenn has worked 24/7 and racked up 43,800 hours – equivalent to a full-time employe

Open the door to new technology for open enrollment

2015 is sure to bring changes to health plans, and it’s important to be informed and prepared so you can educate your employees.

Scaling Your Workforce in the Information Age

Humans & machines have strengths & weaknesses, AI creates an opportunity for scaling your workforce to accomplish key enterprise goals.

The A.I. Buyer’s Checklist: Is Your Content Ready for an IVA?

The A.I. Buyer’s Checklist: Is Your Content Ready for an IVA?

How Customer Questions Unlock Insights and Opportunity for Brands

To ensure that they’re offering products and services that customers actually want, businesses have, historically, depended on market-research tactics such as focus groups. As it turns out, there’s a

To Human or Not to Human…that is the question.

The recent Comcast debacle has put customer service in the spotlight – and it has many companies wondering how well they’re represented on their live channels. Next IT’s Steve Harper shares his though

What you need to know about Apple Business Chat

What you need to know about Apple Business Chat

Why don’t we see more software guarantees?

The results our Alme for Chat product achieves prompted us to roll-out a performance guarantee – a rarity in our industry. Why are we so confident? Repeated success in solving on our clients’ stated b

You Get What You Pay For

When it comes to intelligent virtual assistant (IVA) technology, many software companies have over-promised and under-delivered. Don’t take the word of the sales guy, take a moment to test the IVA you

2018 Opus Research Conversational Commerce Conference Highlights

2018 Opus Research Conversational Commerce Conference Highlights

How AI Makes You a Better Listener for Your Customers

How AI Makes You a Better Listener for Your Customers

Enterprise Intelligence: Your Future Depends On It

Enterprise Intelligence: Your Future Depends On It

Next IT in the Wild: Q&A with Allen Sebrell, Amtrak

Next IT in the Wild: Q&A with Allen Sebrell, Amtrak

Next IT is Now Part of Verint

Next IT is Now Part of Verint

AI Blueprint: Unlock Conversational Insights to get IVAs and Chatbots Back on the Road

A Simple yet Powerful Plan to get AI Solutions Back on the Road

Modernize Live Chat with an AI Chatbot

Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs)

I Finally Understand My Customer - Next Steps With Chatbots

There is more to a Chatbot than understanding your customer. Two additional factors are needed... and these are really tricky to get right.

5 Ways You Can Win Customers with Enterprise Chatbots & IVAs

Conversational AI wins customers and creates thriving fans. Learn how IVA and chatbot technology shows customers that you care.

When It Comes to Chatbots, We Need to Think Big

When it comes to building a Chatbot, we encourage our customers to think big, and develop a strategy that scales across their business.

Natural Language Technology Has Major Benefits for the Public Sector

Conversational AI and chatbot technology are big trends for government agencies. Here's what you should consider when applying it.

What 2019 Taught Us About Conversational AI & Enterprise Chatbots

As AI predictions for 2020 are announced it’s important to look back at 2019 to learn what the year taught us about conversational AI & enterprise chatbots
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