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Access Assistant – An Intelligent Approach to Log-In Recovery

With so many of our day-to-day tasks requiring access to online accounts, we all have a long list of passwords – and a lot of trouble remembering them all. Frustration over account lockout hurts the u

“Moblifying” Your Website Isn’t Enough

Do you suffer from the difficult dilemma of making your website mobile-friendly but at the risk of sacrificing important company information? Next IT creates tools that go beyond Siri’s abilities. By

Usernames, Passwords and Account Lock-Outs – Oh My!

Companies may not lose customers when they get locked out of their accounts, but they could foster a much happier – and profitable – relationship if they made it easier for locked-out customers to get

AI Strategy: Why Every Enterprise Needs One

Domain-specific AI is being put to work for more and more of today's leading organizations. Whether it's for improving UX on a website, helping a CSR navigate internal systems or scaling human-resourc

SGT STAR Goes Mobile, Deploys in App Store

We’re excited to announce that SGT STAR is now available as an iOS app, providing the U.S. Army with new ways to connect with an increasingly mobile target audience of potential recruits. With the new

Utilizing Technology to Create Consistent Customer Experiences

Training customer-service reps can be much like a game of telephone – the information they’re given is often vastly different from what the customer actually hears. Creating a better, more consistent

What the Government Gets Right in Customer Service

Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services i

The Secret to Customer Success with Enterprise Chatbots

The Secret to Customer Success with Enterprise Chatbots

5 Reasons To Put A.I. To Work for Your Organization

Whether it’s for the benefit of your customers or your employees, if your company wants to simplify online self-service, you’ve probably explored a lot of options, including domain-specific virtual as

Agile Business Strategy Promotes Growth, Success and Expertise

In business and in life, things don’t always go exactly as planned. Next IT has found that adopting a flexible methodology allows us to quickly adapt to and grow from the unexpected twists and turns t

Conversation is the New User Interface

Most people view voice recognition as the most advanced way to interact with digital devices. Pair it with a conversational interface that understands the intent of user requests, though, and a whole

Do Not Pass Go: Deploying IVAs in the Calculated Enterprise

The age of A.I. based, conversational customer service is here – and your customers are interacting with a greater number of enterprise-grade intelligent assistants every day. But before shopping for

Evaluating the IVA Experience, Part I: Human-Driven Evaluation

When designing a conversational A.I. experience, striking a balance between your business goals and your customers’ expectations isn’t always an easy task. But with careful analysis, you’ll find that

Evaluating the IVA Experience, Part II: Machine-Driven Analysis

On the flip-side of an intelligent virtual assistant’s greatest asset – the ability to interact with thousands upon thousands of people every day – lies an enormous challenge: ensuring the quality of

Intelligent Virtual Assistants for Payers

Artificial intelligence (AI) is transforming businesses across industries and continents, allowing those who invest in the technology to leverage data, automate processes and gain or sustain a highly-

Virtual Agent Personality: The Other Responsive Design

From Alan Turing’s proposal of an “imitation game” to determine artificial intelligence to the 21st century’s proliferation of intelligent virtual assistants and chatterbots, the tactics surrounding h

11 Enterprises Getting It Right in 2012 (Pssst: it’s about the brand promise)

Certain types of questions don’t require a high success rate. However, when you ask you insurance organization a personal coverage question, or are trying to book a flight, the answers need to be accu

Scaling Your Workforce in the Information Age

Humans & machines have strengths & weaknesses, AI creates an opportunity for scaling your workforce to accomplish key enterprise goals.

Why don’t we see more software guarantees?

The results our Alme for Chat product achieves prompted us to roll-out a performance guarantee – a rarity in our industry. Why are we so confident? Repeated success in solving on our clients’ stated b

A Bit About Who We Are and Where We're Going.

It is Next IT's mission to create the perfect digital interface between enterprises and their customers. Keep up on all the latest developments in our newly created blog: Virtually Speaking.

“Ask Julie” Named Best Consumer Application of AI

Each year, Awards.AI celebrates the advances in AI technology, recognizing innovative companies that are pushing the field forward. This year, “Ask Julie,” which has been hard at work on Amtrak.com si

The conversational interface: from ‘emerging’ to mainstream

Overwhelming acceptance of new technologies that make our lives easier and more productive is changing our expectations for companies we choose to do business with. Businesses who rise to the challeng

An Understanding of Next IT IVAs

Looking for a quick and easy description of what Next IT does? Rachel Wilson is here to give you the basics.

Brickmaking and Bricklaying: How to Build Solutions that Change the way Technology Interacts with the World

A handful of companies have developed technology that enables machines to understand natural language, but very few of them have the knowledge or experience to turn that technology into a world-class

Making Speech-Recognition Smart

Speech recognition technology, a key advancement in mobile devices, is only one of three critical components for the best customer experience. Like the ears and mouth for communicating, speech recogni

Siri doesn’t need sass, she needs accuracy

Apple’s recent job posting has many talking. While it looks like Siri will be getting a personality-lift, it leaves us wondering if personality – making puns and cracking jokes – is enough to differen

Speech Recognition and Language Understanding: Same or Different?

The terms “speech recognition” and “natural-language understanding” may be unfamiliar to most people, but they’re part of a growing technology that touches more lives every day.

Technology that Leaves No One Behind

The internet has presented us with a world of opportunity, but in the process it is increasingly difficult to find exactly what we want. Meanwhile, the generation gap grows as upcoming children ride t

The Alme Platform vs. Watson: Why understanding is better than discovery

On the surface, virtual assistant technologies may seem similar. However, there is a fundamental difference between digital discovery and digital understanding. IBM’s Watson has taken great strides in

A.I. in the Movies: Ex Machina

Next IT Interactive Graphic Designer Gary Bailey recently spent a night at the movies. Here’s his take on the similarities between the A.I. showcased in “Ex Machina” and Next IT’s virtual assistants.

Next IT Still Dominates the Enterprise Virtual Assistant Space

In light of Nuance’s recent acquisition of the European virtual agent company, VirtuOz, there are four things the market can learn. First, delivering a Virtual Assistant isn’t easy. There is also a di

Jobs for Humans Versus Bots?

When people hear about our automated customer-service solutions, they often assume that we're taking away jobs. The truth? Our intelligent virtual assistants create thriving business that hire.

Microsoft’s Tay and the Catch-22 of Rigid Boundaries

Microsoft’s recent test of a “chatbot’s” ability to learn through conversation with the public produced results that were, to put it mildly, unexpected. As it turns out, human oversight may not be eff

More Than a Pretty Face

A local tech writer recently compared intelligent virtual assistants to the performing Tupac hologram -- proving that misconceptions about our technology exist even among the technologically literate.

Search Engines vs. Natural Language Processing: what’s the difference?

Technology has been continuously evolving away from the old command-line search tools toward less and less explicit means of human-machine interaction, and what the future holds goes well beyond tool

Unifying IT Systems in the Post-Stack Era

When it comes to software to fulfill a specific business need, the range of choices and vendors has never been greater. The resulting patchwork of systems, however, ends up being anything but seamless

Wait, What?: Why Context Is King for IVAs

It takes more than just speech recognition and a large knowledgebase to create a high-quality intelligent virtual assistant. A good experience is based on two-way conversation, and that can’t happen w

What Makes a Great Virtual Assistant?

Since the mid-1960s, computers have been able to respond to basic questions. Creating a virtual assistant with a humanlike knowledge of thousands of subjects, though, requires the ability to listen ac

AI, Machine Learning, NLU and You

Don't give a hoot about the buzz words--AI, NLU, NLP. If you want to achieve business impact with your Chatbot or IVR, you need to think differently.

A Glimpse at Life with a Virtual Health Assistant

As design becomes more intuitive, machines are able to benefit us in new ways, and nowhere does the simplification of human/machine interaction hold more potential for improving lives than in the fiel

Cool New Companies to Watch: Estimote

The Alme platform’s ability to integrate with other technologies gives it incredible versatility. With its “Nearable” technology, Estimote offers exciting possibilities for management of chronic disea

Alme Health Coach Now Available To Help Patients Manage Chronic Conditions

Description: Next IT launches Alme Health Coach, a product that builds a relationship with each patient to overcome one of the biggest hurdles in chronic disease management: non-adherence to care plan

Are Patients Being Forgotten In the Health Tech Surge?

The surge of new technology leveraging big data and artificial intelligence holds the promise of improved healthcare for everyone – but these tools will only be effective if they’re designed to be eng

Next IT hosts Forrester-led roundtable of mobile health app leaders

In a recent roundtable of mobile health app leaders, Next IT engaged in an important discussion regarding healthcare professionals and companies developing technologies to serve them. Whether you have

Next IT Knocks it out of the Ballpark with Alme for Healthcare

In nearly 12 years, Next IT has developed a virtual assistant platform that successfully addresses the needs of a variety of customers: airlines, telecom giants, financial institutions, and the U.S. A

Pharma: Making the Shift from Volume to Value

As the world of healthcare and pharma becomes more performance-based, companies will be required to prove improved outcomes of drug and therapy use; a difficult thing to do when patients aren’t taking

Virtual Health Assistants and Smartphones Ready to Transform Patient Engagement

Patients hardly ever take their meds as prescribed, and physicians wish they could be there 24/7 to coach and encourage them. Virtual health assistants give them a way to do just that – and patient ou

Planning for AI: 6 Tenets of Getting Conversational AI & IVAs Right

Enterprises looking to take Conversational AI & IVA projects from POCs & pilots to the broader organization, it's critical to chart your course for success

What 2019 Taught Us About Conversational AI & Enterprise Chatbots

As AI predictions for 2020 are announced it’s important to look back at 2019 to learn what the year taught us about conversational AI & enterprise chatbots

How Conversational AI Will Fuel Contact Centers in 2020

Contact centers are moving toward conversational AI adoption to improve customer relationships. Learn how this will continue fueling engagement in 2020.
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