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What the Government Gets Right in Customer Service

Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services i

Will Your A.I. Strategy Outgrow Bots?

Will Your A.I. Strategy Outgrow Bots?

Winning back the customer experience

When customers’ first pick for information about your company is a Google search, the quality of their experience suffers – but A.I.-based virtual assistants are ready to take over as the preferred ch

Your Website – A Friendly Place to Visit

Siri has transformed the way people interact with their iPhones. With qualities that closely mirror those of a great customer service agent, Next IT's intelligent virtual assistants transform the way

AI is Transformative to Business, but it’s not Magic

AI is Transformative to Business, but it’s not Magic

Frost & Sullivan Commends Next IT for Its Strong Ability to Improve Clients' Customer Service Strategy

Frost & Sullivan Commends Next IT for Its Strong Ability to Improve Clients' Customer Service Strategy

Frost & Sullivan Presents Its 2016 Top Pick for Conversational A.I.

Frost & Sullivan Presents Its 2016 Top Pick for Conversational A.I.

Frost & Sullivan Recognizes Next IT with GIL 88 Award for Leadership and Innovation in Latin America

Next IT recently received its second Frost & Sullivan Award in Latin America—showing market leadership in the intelligent assistant industry by driving change through innovation for enterprise clients

Get Ready for Multichannel Customer Service, in 2013 and Beyond!

Customers want to interact with your organization via a growing number of channels. Learn how to make the most of this opportunity – join Next IT’s Mike Wiseman and executives from Ektron, Voxeo, and

Next IT Gets a New Look

Our brand expresses our commitment to our customers and their customers, simplifying everyday life by creating a conversational connection between people and things they want to accomplish. Creating t

Next IT Partners with Nova Spivack

Next IT Partners with Nova Spivack

Next IT-Powered Intelligent Assistant for Amtrak Wins Industry Accolades

Next IT-Powered Intelligent Assistant for Amtrak Wins Industry Accolades

Insights from Engage 2018: Chatbots, Automation, and AI

Insights from Engage 2018: Chatbots, Automation, and AI

5 Reasons To Put A.I. To Work for Your Organization

Whether it’s for the benefit of your customers or your employees, if your company wants to simplify online self-service, you’ve probably explored a lot of options, including domain-specific virtual as

An Intelligent Virtual Assistant Doesn’t Just Answer, It Listens

Don't make assumptions about what your customers want. Instead, listen and learn so that you can grow your business and better serve your customers.

Agile Business Strategy Promotes Growth, Success and Expertise

In business and in life, things don’t always go exactly as planned. Next IT has found that adopting a flexible methodology allows us to quickly adapt to and grow from the unexpected twists and turns t

A.I. in the Movies: Ex Machina

Next IT Interactive Graphic Designer Gary Bailey recently spent a night at the movies. Here’s his take on the similarities between the A.I. showcased in “Ex Machina” and Next IT’s virtual assistants.

AI Blueprint: Unlock Conversational Insights to get IVAs and Chatbots Back on the Road

A Simple yet Powerful Plan to get AI Solutions Back on the Road

Next IT Still Dominates the Enterprise Virtual Assistant Space

In light of Nuance’s recent acquisition of the European virtual agent company, VirtuOz, there are four things the market can learn. First, delivering a Virtual Assistant isn’t easy. There is also a di

Conversation Is the Last Frontier of Interface Design

The rules are changing, and user-experience design is moving beyond the GUI. Read on to find out why, now, good UX is all about the conversation.

Conversational AI and Chatbots Fill Pharma Engagement Gap

The reality for patients with chronic conditions is that they often need access to care 24/7, and they, as well as their caregivers, have a lot of questions about their disease state and medication. T

Jobs for Humans Versus Bots?

When people hear about our automated customer-service solutions, they often assume that we're taking away jobs. The truth? Our intelligent virtual assistants create thriving business that hire.

Microsoft’s Tay and the Catch-22 of Rigid Boundaries

Microsoft’s recent test of a “chatbot’s” ability to learn through conversation with the public produced results that were, to put it mildly, unexpected. As it turns out, human oversight may not be eff

Modernize Live Chat with an AI Chatbot

Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs)

More Than a Pretty Face

A local tech writer recently compared intelligent virtual assistants to the performing Tupac hologram -- proving that misconceptions about our technology exist even among the technologically literate.

My Apple Predictions

What will the future hold when a world leader in user experience sets its sights on becoming an entertainment content provider? Next IT's Sam Fleming shares is thoughts on new trends in media consumpt

Next IT software engineers present paper on novel machine-learning tactics

Tired of wasting time reentering information again and again when you’ll just have to do the same thing tomorrow? Wouldn’t it be nice if your smartphone or tablet could “remember” your preferences and

Search Engines vs. Natural Language Processing: what’s the difference?

Technology has been continuously evolving away from the old command-line search tools toward less and less explicit means of human-machine interaction, and what the future holds goes well beyond tool

Alme Health Coach Now Available To Help Patients Manage Chronic Conditions

Description: Next IT launches Alme Health Coach, a product that builds a relationship with each patient to overcome one of the biggest hurdles in chronic disease management: non-adherence to care plan

Are Patients Being Forgotten In the Health Tech Surge?

The surge of new technology leveraging big data and artificial intelligence holds the promise of improved healthcare for everyone – but these tools will only be effective if they’re designed to be eng

Behavioural Economics in Practice: The New Health Frontier

To keep up with an ever-changing healthcare landscape, the market needs to understand how their patients actually behave and what can be done to help them deal with all the aspects of their chronic he

Can a Virtual Agent help make you healthier?

People who take their medicines regularly and refill prescriptions on-time improve their long-term health. Research also shows that pharmacies emphasizing human-to-human interactions have more consist

Can technology save us?

During a recent trip to SXSW Interactive 2015, it was evident that health apps and wearables are hot technologies. Find out how people are using them and how they think they could be improved.

Field report: World Congress Summit

Next IT’s Victor Morrison and Thomas Morrow, M.D. recently attended the World Congress Summit – a gathering of leaders in the healthcare industry. What they found was a need for adherence-boosting tec

Health Data Tracking Needs Coaching, Not Just Athletes

Our very own Thomas Morrow, M.D., published a post on Medium today, detailing his view on the future of health data tracking and the potential for virtual health assistants.

Help deliver the KO in the fight against MS and hemophilia

With multiple sclerosis (MS) affecting more than 2.3 million people worldwide and hemophilia affecting more than 400,000, chances are someone you know is dealing with the symptoms of these chronic dis

HIMSS13 Onlooker’s Recap

HIMSS 2013 hosted over 34,000 healthcare professionals, scholars and Health IT solutions professionals for the 5-day event kick-off. HIMSS events always elicit enthusiasm for change, and this year was

How Technology fits into the Health Insurance Exchange Picture

Insurance exchanges are supposed to help the uninsured find health insurance. With government mandates for states to build one by January 2014, there is a focus on online enrollment capabilities and i

If you could listen to your team’s conversations with providers, what would you learn?

Your sales reps are a valuable source of market data – but if you were a fly on the wall, you’d see that you haven’t been getting the full picture.

Intelligent Virtual Assistants, Behavioral Economics and the New Health Frontier

To date, physicians have lacked tools to give them real-time access to information that would allow them to better serve patients. They’ve also lacked a way to gather unbiased data on patients’ true a

Lancet article confirms need for behavior change agent

Chronic disease is a leading killer in the U.S., and its causes are largely avoidable. Now, a newly mature technology is giving physicians the tools they need to effect behavior change.

Life with a VHA – Technologist’s Cut

“Life with a Virtual Health Assistant,” has elicited quite a bit of feedback. In “Life with a Virtual Health Assistant – Technologist’s Cut,” two Next IT EVPs give you a rundown of the tech that bring

Making Purchasing Insurance Easy for Everyday People

Why is buying health insurance so difficult? There are so many questions, so many options, and you have to give personal information you may not be comfortable sharing with a random call-center rep. N

Making sense of the healthcare exchanges

With the launch of the Affordable Care Act, health insurance exchanges are going to be a nightmare for the average person. People are going to need personalized help to find the right plan, and virtua

National Health IT Week – a meeting of unsung heroes

National Health IT Week gives the industry’s leaders an opportunity to collaborate, and their work has a larger effect on our nation’s health than you might think.

Next IT hosts Forrester-led roundtable of mobile health app leaders

In a recent roundtable of mobile health app leaders, Next IT engaged in an important discussion regarding healthcare professionals and companies developing technologies to serve them. Whether you have

Next IT Knocks it out of the Ballpark with Alme for Healthcare

In nearly 12 years, Next IT has developed a virtual assistant platform that successfully addresses the needs of a variety of customers: airlines, telecom giants, financial institutions, and the U.S. A

Patients need a support system to stay healthy

In a recent MedCity News article, Next IT Chief Medical Officer Thomas Morrow, M.D., shines a light on our nation’s struggle with following doctor’s orders.

Payers, Get Ready....

The Affordable Care Act is a mixed bag for healthcare payers. On the one hand, millions of potential customers bringing good business. On the other, it will take considerable effort and superior custo

Pharma: Making the Shift from Volume to Value

As the world of healthcare and pharma becomes more performance-based, companies will be required to prove improved outcomes of drug and therapy use; a difficult thing to do when patients aren’t taking
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