2015 was a big year for artificial intelligence and intelligent virtual assistants, with news being made left and right about big investments, innovative breakthroughs and further IVA development. Nat
When Next IT learned that account-access issues are the reason for 30% – 40 of the average call center’s traffic, we decided to dig a little deeper to find out more about the problem that’s giving hea
Companies may not lose customers when they get locked out of their accounts, but they could foster a much happier – and profitable – relationship if they made it easier for locked-out customers to get
The A.I. and customer experience markets have seen a year characterized by consolidation. But before you resign yourself to abandoning your legacy IT systems, read on.
Today, we're announcing that Alme is available for HR departments, applying the technology and expertise of our intelligent assistant platform to improve and extend the capabilities of HR personnel ev
Next IT Sales Operations Administrator Taylor Paulsen books a whole lot of travel through various airline websites, and when the airline provides an online intelligent virtual assistant, her job is mu
Ever had an issue with an internet company and tried to get an actual person on the phone? If so, you know it’s an exercise in futility. Next IT believes it’s time to challenge this billion-dollar ind
When Amtrak implemented "Ask Julie" on its website, the railroad service empowered its 375k daily web visitors to self-serve in a more intelligent and productive fashion. Read more to see why every co
When customers contact your call centers, it’s not because they really want to. They’re wishing that their recent visit to your website was just as helpful as a conversation with one of your employees
Nearly everyone has forgotten their password or username at one time or another, and it’s prevented them from accomplishing online tasks that should be effortless. Organizations can now keep customers
When it comes to technology, it’s dangerous to blindly follow algorithms to an unknown fate. The price of an inaccurate answer can be detrimental to companies and individual customers alike. There’s a
People think of virtual assistants for businesses in the same vein as self-service tools like search. Same thing, right? Actually, no. The difference lies in the approach and capabilities of each tool
Training customer-service reps can be much like a game of telephone – the information they’re given is often vastly different from what the customer actually hears. Creating a better, more consistent
When it comes to using Intelligent Virtual Assistants (IVAs), user experience is not only related to the quality and accuracy of the given answer but also the type of IVA and user expectations. There
Customers want to interact with your organization via a growing number of channels. Learn how to make the most of this opportunity – join Next IT’s Mike Wiseman and executives from Ektron, Voxeo, and
Next IT has submitted a proposal for participation in next year’s SXSW Interactive festival in Austin, Texas – a gathering place for some of the most innovative technical minds. Next IT would like to
Featuring a deep dive into the state of AI and a discussion on the technology’s exciting healthcare applications, Next IT’s two SXSW 2015 presentations captured the audience’s imagination and were the
The airline industry’s first virtual-assistant service, Alaska Airlines’ Ask Jenn has turned five! Since her launch, Jenn has worked 24/7 and racked up 43,800 hours – equivalent to a full-time employe
To ensure that they’re offering products and services that customers actually want, businesses have, historically, depended on market-research tactics such as focus groups. As it turns out, there’s a
The recent Comcast debacle has put customer service in the spotlight – and it has many companies wondering how well they’re represented on their live channels. Next IT’s Steve Harper shares his though
The results our Alme for Chat product achieves prompted us to roll-out a performance guarantee – a rarity in our industry. Why are we so confident? Repeated success in solving on our clients’ stated b
When it comes to intelligent virtual assistant (IVA) technology, many software companies have over-promised and under-delivered. Don’t take the word of the sales guy, take a moment to test the IVA you
Attending 2015 SXSW Interactive? Now’s the time to make your voice heard by voting for panel discussions that will keep you on the edge of your seat. Read on to learn about the panels we’ve assembled
Forrester’s Forum for eBusiness & Channel Strategy Professionals offers businesses a chance to benefit from the insights of analysts and to hear firsthand from companies working to make the most of ne
The next great breakthrough in healthcare isn’t any one product; it’s a fundamental system-wide strategic realignment that puts people at the center of their care. That’s why Next IT is presenting The
HIMSS 2013 hosted over 34,000 healthcare professionals, scholars and Health IT solutions professionals for the 5-day event kick-off. HIMSS events always elicit enthusiasm for change, and this year was
Modern medicine’s advances are nothing short of miraculous, but until guidelines for effective treatment can be easily understood and followed by every patient, its benefits have proven to be short-li
Next IT’s very own Chief Medical Officer, Dr. Thomas Morrow, spoke and attended the newer health & medtech track at SXSW in Austin last month. In this article, he shares his top two takeaways from the
Business leaders realize that with the right tech, their staff can answer questions faster, complete tasks more efficiently and improve operations & ROI.
Verint’s IVA solution has been recognized for the third consecutive year in the Opus Research report “Decision Makers’ Guide to Enterprise Intelligent Assistants” for perfect scores in multiple categories. Read full press release.
