Ever had an issue with an internet company and tried to get an actual person on the phone? If so, you know it’s an exercise in futility. Next IT believes it’s time to challenge this billion-dollar ind
When Amtrak implemented "Ask Julie" on its website, the railroad service empowered its 375k daily web visitors to self-serve in a more intelligent and productive fashion. Read more to see why every co
When customers contact your call centers, it’s not because they really want to. They’re wishing that their recent visit to your website was just as helpful as a conversation with one of your employees
Nearly everyone has forgotten their password or username at one time or another, and it’s prevented them from accomplishing online tasks that should be effortless. Organizations can now keep customers
We’re excited to announce that SGT STAR is now available as an iOS app, providing the U.S. Army with new ways to connect with an increasingly mobile target audience of potential recruits. With the new
A handful of companies have developed technology that enables machines to understand natural language, but very few of them have the knowledge or experience to turn that technology into a world-class
Today's consumers want to be in control of their own shopping experience, and they're trending away from stores and toward apps and websites. Companies who make doing business online simple will gain
For businesses, no customer service options have been without significant downsides. A recent Frost & Sullivan report, though, points to an alternative that businesses can’t afford to ignore.
Large knowledgebases are a great tool for those seeking to perform exhaustive research. More often than not, though, what’s really needed is single right answer – and that takes a technology that can
Machine learning is a pillar of conversational A.I. and natural-language systems that allows them to ingest and apply large amounts of information. In business, machine learning can be a bit unnerving
Speech recognition technology, a key advancement in mobile devices, is only one of three critical components for the best customer experience. Like the ears and mouth for communicating, speech recogni
Next IT Interactive Graphic Designer Gary Bailey recently spent a night at the movies. Here’s his take on the similarities between the A.I. showcased in “Ex Machina” and Next IT’s virtual assistants.
In light of Nuance’s recent acquisition of the European virtual agent company, VirtuOz, there are four things the market can learn. First, delivering a Virtual Assistant isn’t easy. There is also a di
The reality for patients with chronic conditions is that they often need access to care 24/7, and they, as well as their caregivers, have a lot of questions about their disease state and medication. T
When people hear about our automated customer-service solutions, they often assume that we're taking away jobs. The truth? Our intelligent virtual assistants create thriving business that hire.
Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs)
A local tech writer recently compared intelligent virtual assistants to the performing Tupac hologram -- proving that misconceptions about our technology exist even among the technologically literate.
What will the future hold when a world leader in user experience sets its sights on becoming an entertainment content provider? Next IT's Sam Fleming shares is thoughts on new trends in media consumpt
Tired of wasting time reentering information again and again when you’ll just have to do the same thing tomorrow? Wouldn’t it be nice if your smartphone or tablet could “remember” your preferences and
Technology has been continuously evolving away from the old command-line search tools toward less and less explicit means of human-machine interaction, and what the future holds goes well beyond tool
The drive to discover tools that take us beyond our natural abilities has been with humanity since the dawn of history. Now, with so many options at our disposal, what we need is a way to make these t
When it comes to software to fulfill a specific business need, the range of choices and vendors has never been greater. The resulting patchwork of systems, however, ends up being anything but seamless
Since the mid-1960s, computers have been able to respond to basic questions. Creating a virtual assistant with a humanlike knowledge of thousands of subjects, though, requires the ability to listen ac
Does the invention of the calculator negate the need to learn simple math? Does the availability of Google Translate mean that we no longer have to learn a second language? A recent blog by X-Prize fo
Most self-service channels require the user to first figure out how to navigate them before they search for information that’s relevant to their issue. The proliferation of smart devices means that or
As design becomes more intuitive, machines are able to benefit us in new ways, and nowhere does the simplification of human/machine interaction hold more potential for improving lives than in the fiel
In a recent roundtable of mobile health app leaders, Next IT engaged in an important discussion regarding healthcare professionals and companies developing technologies to serve them. Whether you have
In nearly 12 years, Next IT has developed a virtual assistant platform that successfully addresses the needs of a variety of customers: airlines, telecom giants, financial institutions, and the U.S. A
In a recent MedCity News article, Next IT Chief Medical Officer Thomas Morrow, M.D., shines a light on our nation’s struggle with following doctor’s orders.
The Affordable Care Act is a mixed bag for healthcare payers. On the one hand, millions of potential customers bringing good business. On the other, it will take considerable effort and superior custo
If you’re a healthcare professional who’s been looking for new ways to improve patient care, you may have questions about the kinds of technology that can make it happen. Find the guidance you’ve been
Verint’s IVA solution has been recognized for the third consecutive year in the Opus Research report “Decision Makers’ Guide to Enterprise Intelligent Assistants” for perfect scores in multiple categories. Read full press release.
Contact centers are moving toward conversational AI adoption to improve customer relationships. Learn how this will continue fueling engagement in 2020.
With the 2020 pandemic, contact centers are faced with a new set of challenges - learn how AI and automation can help support both customers and agents.
