<img height="1" width="1" alt="" style="display:none;" src="//www.bizographics.com/collect/?pid=5286&amp;fmt=gif">

16 Quotes that Defined AI and Intelligent Virtual Assistants in 2015

2015 was a big year for artificial intelligence and intelligent virtual assistants, with news being made left and right about big investments, innovative breakthroughs and further IVA development. Nat

Next IT Capitalizing on AI Momentum Entering Q3

Next IT Capitalizing on AI Momentum Entering Q3

The A.I. Buyer’s Checklist: Building the Team

The A.I. Buyer’s Checklist: Building the Team

The Big Lockout

When Next IT learned that account-access issues are the reason for 30% – 40 of the average call center’s traffic, we decided to dig a little deeper to find out more about the problem that’s giving hea

Usernames, Passwords and Account Lock-Outs – Oh My!

Companies may not lose customers when they get locked out of their accounts, but they could foster a much happier – and profitable – relationship if they made it easier for locked-out customers to get

AI Will Work for the Workforce -- Just Look at Call Centers

AI Will Work for the Workforce -- Just Look at Call Centers

KTSL Partners with Next IT to Drive Productivity Through AI-powered IT Helpdesk and Service Management Solutions

KTSL Partners with Next IT to Drive Productivity Through AI-powered IT Helpdesk and Service Management Solutions

[24]7 Scoops Up IntelliResponse -- What Does this Consolidation Signal?

The A.I. and customer experience markets have seen a year characterized by consolidation. But before you resign yourself to abandoning your legacy IT systems, read on.

Alme is now available for human resource management

Today, we're announcing that Alme is available for HR departments, applying the technology and expertise of our intelligent assistant platform to improve and extend the capabilities of HR personnel ev

Can You Call It Web “Self-Service” Just Yet?

Next IT Sales Operations Administrator Taylor Paulsen books a whole lot of travel through various airline websites, and when the airline provides an online intelligent virtual assistant, her job is mu

Challenge Tech Companies to Support Users in Real Time

Ever had an issue with an internet company and tried to get an actual person on the phone? If so, you know it’s an exercise in futility. Next IT believes it’s time to challenge this billion-dollar ind

Customers are Loving Intelligent Engagement Technology (And You Should Too!)

When Amtrak implemented "Ask Julie" on its website, the railroad service empowered its 375k daily web visitors to self-serve in a more intelligent and productive fashion. Read more to see why every co

Does Your Company Have a Complete Website?

When customers contact your call centers, it’s not because they really want to. They’re wishing that their recent visit to your website was just as helpful as a conversation with one of your employees

Now what was that password?

Nearly everyone has forgotten their password or username at one time or another, and it’s prevented them from accomplishing online tasks that should be effortless. Organizations can now keep customers

The A.I. Buyer’s Checklist

The A.I. Buyer’s Checklist

The A.I. Buyer’s Checklist: Vision and Goals

The A.I. Buyer’s Checklist: Vision and Goals

The Human Touch: Machines May Be Smart, But Common Sense Remains Essential

When it comes to technology, it’s dangerous to blindly follow algorithms to an unknown fate. The price of an inaccurate answer can be detrimental to companies and individual customers alike. There’s a

Thinking Beyond Knowledge Management and Search Will Pay Off Big

People think of virtual assistants for businesses in the same vein as self-service tools like search. Same thing, right? Actually, no. The difference lies in the approach and capabilities of each tool

Utilizing Technology to Create Consistent Customer Experiences

Training customer-service reps can be much like a game of telephone – the information they’re given is often vastly different from what the customer actually hears. Creating a better, more consistent

Virtual Assistants: How Perception is Affecting User Experience

When it comes to using Intelligent Virtual Assistants (IVAs), user experience is not only related to the quality and accuracy of the given answer but also the type of IVA and user expectations. There

Will Your A.I. Strategy Outgrow Bots?

Will Your A.I. Strategy Outgrow Bots?

AI is Transformative to Business, but it’s not Magic

AI is Transformative to Business, but it’s not Magic

Get Ready for Multichannel Customer Service, in 2013 and Beyond!

Customers want to interact with your organization via a growing number of channels. Learn how to make the most of this opportunity – join Next IT’s Mike Wiseman and executives from Ektron, Voxeo, and

The Future of Healthcare Innovation: Next IT @ SXSW 2014

Next IT has submitted a proposal for participation in next year’s SXSW Interactive festival in Austin, Texas – a gathering place for some of the most innovative technical minds. Next IT would like to

Vote Next IT for SXSW 2016

Featuring a deep dive into the state of AI and a discussion on the technology’s exciting healthcare applications, Next IT’s two SXSW 2015 presentations captured the audience’s imagination and were the

Happy Birthday Jenn! Alaska Airlines’ Virtual Employee: Quite Accomplished at Five

The airline industry’s first virtual-assistant service, Alaska Airlines’ Ask Jenn has turned five! Since her launch, Jenn has worked 24/7 and racked up 43,800 hours – equivalent to a full-time employe

Open the door to new technology for open enrollment

2015 is sure to bring changes to health plans, and it’s important to be informed and prepared so you can educate your employees.

Scaling Your Workforce in the Information Age

Humans & machines have strengths & weaknesses, AI creates an opportunity for scaling your workforce to accomplish key enterprise goals.

The A.I. Buyer’s Checklist: Is Your Content Ready for an IVA?

The A.I. Buyer’s Checklist: Is Your Content Ready for an IVA?

How Customer Questions Unlock Insights and Opportunity for Brands

To ensure that they’re offering products and services that customers actually want, businesses have, historically, depended on market-research tactics such as focus groups. As it turns out, there’s a

To Human or Not to Human…that is the question.

The recent Comcast debacle has put customer service in the spotlight – and it has many companies wondering how well they’re represented on their live channels. Next IT’s Steve Harper shares his though

What you need to know about Apple Business Chat

What you need to know about Apple Business Chat

Why don’t we see more software guarantees?

The results our Alme for Chat product achieves prompted us to roll-out a performance guarantee – a rarity in our industry. Why are we so confident? Repeated success in solving on our clients’ stated b

You Get What You Pay For

When it comes to intelligent virtual assistant (IVA) technology, many software companies have over-promised and under-delivered. Don’t take the word of the sales guy, take a moment to test the IVA you

2018 Opus Research Conversational Commerce Conference Highlights

2018 Opus Research Conversational Commerce Conference Highlights

Vote for me and bring artificial intelligence to the stage at SXSW 2015

Attending 2015 SXSW Interactive? Now’s the time to make your voice heard by voting for panel discussions that will keep you on the edge of your seat. Read on to learn about the panels we’ve assembled

How AI Makes You a Better Listener for Your Customers

How AI Makes You a Better Listener for Your Customers

Next IT in the Wild: Q&A with Allen Sebrell, Amtrak

Next IT in the Wild: Q&A with Allen Sebrell, Amtrak

Next IT is Now Part of Verint

Next IT is Now Part of Verint

Taking Advantage of Digital Disruption

Forrester’s Forum for eBusiness & Channel Strategy Professionals offers businesses a chance to benefit from the insights of analysts and to hear firsthand from companies working to make the most of ne

When It Comes to Chatbots, We Need to Think Big

When it comes to building a Chatbot, we encourage our customers to think big, and develop a strategy that scales across their business.

Disrupting health care is serious business.

The next great breakthrough in healthcare isn’t any one product; it’s a fundamental system-wide strategic realignment that puts people at the center of their care. That’s why Next IT is presenting The

HIMSS13 Onlooker’s Recap

HIMSS 2013 hosted over 34,000 healthcare professionals, scholars and Health IT solutions professionals for the 5-day event kick-off. HIMSS events always elicit enthusiasm for change, and this year was

Shaping the Future of Person-Centric Care

Modern medicine’s advances are nothing short of miraculous, but until guidelines for effective treatment can be easily understood and followed by every patient, its benefits have proven to be short-li

SXSW heads in the right direction with Health & Medtech track

Next IT’s very own Chief Medical Officer, Dr. Thomas Morrow, spoke and attended the newer health & medtech track at SXSW in Austin last month. In this article, he shares his top two takeaways from the

How Conversational AI Can Improve Employee Performance

Business leaders realize that with the right tech, their staff can answer questions faster, complete tasks more efficiently and improve operations & ROI.

Verint IVA is Again Ranked a Top-Rated Enterprise Intelligent Assistant

Verint’s IVA solution has been recognized for the third consecutive year in the Opus Research report “Decision Makers’ Guide to Enterprise Intelligent Assistants” for perfect scores in multiple categories. Read full press release.

Myths, Misunderstandings, and the Truth About Machine Learning

Why are we so confused about machine learning?

Language Lesson: What We're Really Talking About When We're Talking About Machine Learning

Boost your machine learning IQ. A machine learning 'cheat sheet' to help you gain insight into understanding key terms.

Using Machine Learning to Create Lasting Success

Develop and enhance your Machine Learning model as you adapt and grow your business.
Download your eBook Now
IVA Case Studies CTA Square