Government agencies are constantly searching for innovative ways to improve the customer journey. And with a new Intelligent Virtual Assistant from Next IT, U.S. Citizenship and Immigration Services i
When customers’ first pick for information about your company is a Google search, the quality of their experience suffers – but A.I.-based virtual assistants are ready to take over as the preferred ch
Siri has transformed the way people interact with their iPhones. With qualities that closely mirror those of a great customer service agent, Next IT's intelligent virtual assistants transform the way
Next IT recently received its second Frost & Sullivan Award in Latin America—showing market leadership in the intelligent assistant industry by driving change through innovation for enterprise clients
Customers want to interact with your organization via a growing number of channels. Learn how to make the most of this opportunity – join Next IT’s Mike Wiseman and executives from Ektron, Voxeo, and
Our brand expresses our commitment to our customers and their customers, simplifying everyday life by creating a conversational connection between people and things they want to accomplish. Creating t
Whether it’s for the benefit of your customers or your employees, if your company wants to simplify online self-service, you’ve probably explored a lot of options, including domain-specific virtual as
In business and in life, things don’t always go exactly as planned. Next IT has found that adopting a flexible methodology allows us to quickly adapt to and grow from the unexpected twists and turns t
Next IT Interactive Graphic Designer Gary Bailey recently spent a night at the movies. Here’s his take on the similarities between the A.I. showcased in “Ex Machina” and Next IT’s virtual assistants.
In light of Nuance’s recent acquisition of the European virtual agent company, VirtuOz, there are four things the market can learn. First, delivering a Virtual Assistant isn’t easy. There is also a di
The reality for patients with chronic conditions is that they often need access to care 24/7, and they, as well as their caregivers, have a lot of questions about their disease state and medication. T
When people hear about our automated customer-service solutions, they often assume that we're taking away jobs. The truth? Our intelligent virtual assistants create thriving business that hire.
Microsoft’s recent test of a “chatbot’s” ability to learn through conversation with the public produced results that were, to put it mildly, unexpected. As it turns out, human oversight may not be eff
Offering your customers a way to self-serve is critically important in this age of insta-everything. Optimize your chat channel with the power of AI. Align Alme® intelligent virtual assistants (IVAs)
A local tech writer recently compared intelligent virtual assistants to the performing Tupac hologram -- proving that misconceptions about our technology exist even among the technologically literate.
What will the future hold when a world leader in user experience sets its sights on becoming an entertainment content provider? Next IT's Sam Fleming shares is thoughts on new trends in media consumpt
Tired of wasting time reentering information again and again when you’ll just have to do the same thing tomorrow? Wouldn’t it be nice if your smartphone or tablet could “remember” your preferences and
Technology has been continuously evolving away from the old command-line search tools toward less and less explicit means of human-machine interaction, and what the future holds goes well beyond tool
Description: Next IT launches Alme Health Coach, a product that builds a relationship with each patient to overcome one of the biggest hurdles in chronic disease management: non-adherence to care plan
The surge of new technology leveraging big data and artificial intelligence holds the promise of improved healthcare for everyone – but these tools will only be effective if they’re designed to be eng
To keep up with an ever-changing healthcare landscape, the market needs to understand how their patients actually behave and what can be done to help them deal with all the aspects of their chronic he
People who take their medicines regularly and refill prescriptions on-time improve their long-term health. Research also shows that pharmacies emphasizing human-to-human interactions have more consist
During a recent trip to SXSW Interactive 2015, it was evident that health apps and wearables are hot technologies. Find out how people are using them and how they think they could be improved.
Next IT’s Victor Morrison and Thomas Morrow, M.D. recently attended the World Congress Summit – a gathering of leaders in the healthcare industry. What they found was a need for adherence-boosting tec
Our very own Thomas Morrow, M.D., published a post on Medium today, detailing his view on the future of health data tracking and the potential for virtual health assistants.
With multiple sclerosis (MS) affecting more than 2.3 million people worldwide and hemophilia affecting more than 400,000, chances are someone you know is dealing with the symptoms of these chronic dis
HIMSS 2013 hosted over 34,000 healthcare professionals, scholars and Health IT solutions professionals for the 5-day event kick-off. HIMSS events always elicit enthusiasm for change, and this year was
Insurance exchanges are supposed to help the uninsured find health insurance. With government mandates for states to build one by January 2014, there is a focus on online enrollment capabilities and i
To date, physicians have lacked tools to give them real-time access to information that would allow them to better serve patients. They’ve also lacked a way to gather unbiased data on patients’ true a
Chronic disease is a leading killer in the U.S., and its causes are largely avoidable. Now, a newly mature technology is giving physicians the tools they need to effect behavior change.
“Life with a Virtual Health Assistant,” has elicited quite a bit of feedback. In “Life with a Virtual Health Assistant – Technologist’s Cut,” two Next IT EVPs give you a rundown of the tech that bring
Why is buying health insurance so difficult? There are so many questions, so many options, and you have to give personal information you may not be comfortable sharing with a random call-center rep. N
With the launch of the Affordable Care Act, health insurance exchanges are going to be a nightmare for the average person. People are going to need personalized help to find the right plan, and virtua
National Health IT Week gives the industry’s leaders an opportunity to collaborate, and their work has a larger effect on our nation’s health than you might think.
In a recent roundtable of mobile health app leaders, Next IT engaged in an important discussion regarding healthcare professionals and companies developing technologies to serve them. Whether you have
In nearly 12 years, Next IT has developed a virtual assistant platform that successfully addresses the needs of a variety of customers: airlines, telecom giants, financial institutions, and the U.S. A
In a recent MedCity News article, Next IT Chief Medical Officer Thomas Morrow, M.D., shines a light on our nation’s struggle with following doctor’s orders.
The Affordable Care Act is a mixed bag for healthcare payers. On the one hand, millions of potential customers bringing good business. On the other, it will take considerable effort and superior custo
As the world of healthcare and pharma becomes more performance-based, companies will be required to prove improved outcomes of drug and therapy use; a difficult thing to do when patients aren’t taking
