The COVID-19 pandemic has proven the viability and effectiveness of conversational AI technology. As organizations endure stress with a flood of customer service needs while also navigating staffing issues brought forth by lockdowns and other challenges, they’ve turned to conversational AI for help.
Gartner, a leading research and analyst firm, reveals that conversational AI usage volume has increased by as much as 250 percent for organizations across several industries during the pandemic.
With many companies looking to get chatbot initiatives underway, we’re sharing a recent Gartner report, How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic, by Gartner. The report provides a wealth of instructive information about how conversational AI should be utilized to achieve optimal results - not just now, but in the years to come.
In the report you’ll find essential information and advice on:
 Source: Gartner, Inc., How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic, Brian Manusama, Magnus Revang, Anthony Mullen, 1 June 2020.
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