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How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic

Conversational AI won’t just power your organization through the pandemic - it will set you up to thrive in a post-pandemic world.

The COVID-19 pandemic has proven the viability and effectiveness of conversational AI technology. As organizations endure stress with a flood of customer service needs while also navigating staffing issues brought forth by lockdowns and other challenges, they’ve turned to conversational AI for help.

Gartner, a leading research and analyst firm, reveals that conversational AI usage volume has increased by as much as 250 percent for organizations across several industries during the pandemic.[1]

With many companies looking to get chatbot initiatives underway, we’re sharing a recent Gartner report, How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic, by Gartner. The report provides a wealth of instructive information about how conversational AI should be utilized to achieve optimal results - not just now, but in the years to come.

In the report you’ll find essential information and advice on:

  • How to deploy conversational AI solutions in the short term
  • How to determine use cases and areas for automation
  • How to scale your chatbot initiative for optimal results
  • Methods to improve user adoption
  • The long-term impacts of well-deployed conversational AI initiatives

Complete the form to get your complimentary copy of the report, which is available now for a limited time. 

 

[1] Source: Gartner, Inc., How to Set Up and Run a Conversational AI Initiative for Customer Service During the COVID-19 Pandemic, Brian Manusama, Magnus Revang, Anthony Mullen, 1 June 2020.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.