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In the News

  • Army to Deploy Female Chatbot to Help Recruit Women

    Wall Street Journal - 2019

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  • Chatbot Development: Your Guide to Getting It Right

    Speech Technology Magazine - 2019

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  • Can Your Organization Avoid AI Failures?

    DataVersity – 2019

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  • Leveraging Intelligent Assistants for Just-in-time Learning

    Training Industry - 2019

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  • Bullish on its AI Blueprint, Verint takes predictive conversational analysis-based CX to a new high

    Voice & Data – 2019

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  • Digital Assistants Transforming Public Service

    AI Trends - 2019

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  • Women of the AI: “Unless women take the leap to join the industry in spite of these stereotypes, this culture becomes a self-fulfilling cycle.” with Cynthia Freeman and Tyler Gallagher

    Thrive Global - 2019

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  • Jumpstart 2019: AiThority Interview Series with Tracy Malingo, SVP of Product Strategy at Verint

    AiThority - 2019

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  • Does AI Make Agents Happier?

    Contact Center Pipeline - 2019

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  • Chatbots in the Contact Center, Part 1: Common Applications and Misconceptions

    Contact Center Pipeline - 2019

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  • Chatbots in the Contact Center, Part 2: Internal Use and Adoption

    Contact Center Pipeline - 2019

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  • The Secret to Success for Human-Machine Solutions Lies in Human-Machine Planning

    Call Accounting - 2019

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  • Chatbots in the Contact Center, Part 3: Overcoming Customer Reluctance

    Contact Center Pipeline - 2019

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  • Chatbots in the Contact Center, Part 4: Improving CX & Aligning Solutions to Business Goals

    Contact Center Pipeline - 2019

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  • If Data is the New Oil, We’re About to Bust

    insideBIGDATA - 2019

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  • Verint Launches AI Blueprint to Simplify Enterprise Investment in AI

    DataVersity – 2019

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  • Verint Launches AI Blueprint

    Speech Technology - 2019

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  • Verint launches AI Blueprint to help increase AI’s value to organizations  

    KM World - 2019

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  • Verint Launches AI Blueprint to Simplify Enterprise Investment in AI

    MarTechSeries - 2019

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  • Verint Systems Launches Blueprint for Implementing AI

    IT Business Edge - 2019

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  • Vendorsphere: Verint’s Intelligent Virtual Assistant Experience

    Ecosystem 360 - 2019

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  • Verint Systems Launches New Customer Engagement Tech

    Loyalty 360 - 2019

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  • 6 tips for working with AI vendors

    CIO Online - 2019

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  • Verint Announces AI Blueprint Analysis

    Unified Communications - 2019

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  • Women Leading the AI Industry, “Develop your vision for the AI space.” With Jen Snell and Tyler Gallagher

    Authority Magazine - 2019

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  • Verint Offers AI Blueprint

    Call Center Management - 2019

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  • This Organization’s Recruiting Practices Are Worth a Look

    ERE - 2019

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  • Here's How Dell Used Live Chat to Optimize E-Commerce for B2B

    Customer Contact Week Digital - 2019

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  • Why Conversational AI is the Future of Business

    MarTechSeries - 2018

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  • Why Conversational AI is the Future of Business

    MarTechSeries - 2018

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  • How the contact centre became ground zero for AI in the enterprise

    Information Age - 2018

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  • It’s time for companies to treat AI like human talent

    Venture Beat - 2018

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  • How Verint is Powering Intelligent Virtual Assistants and Enterprise Chatbots

    Rozee.co - 2018

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  • In Bots We Trust: Better Enterprise Security Through AI

    Info Security Magazine - 2018

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  • HR is the Ethics Model AI Needs

    HR Technologist - 2018

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  • The Misguided Rush of the Academic AI Brain Drain

    The New Stack - 2018

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  • UCB launches Parkinson's disease app with AI voice chatbot

    MobiHealthNews - 2018

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  • Biopharma UCB and Verint Systems launch new Parkinson’s patient app dubbed ‘April’

    Fierce Biotech - 2018

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  • A.I. in Self Service; The Virtual Assistant

    TELECOM RESELLER - 2017

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  • Why the U.S. government, Alaska Airlines, and Amtrak may soon launch Facebook chatbots

    VENTUREBEAT - 2017

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  • Tech Talk: A Wave Of Chatbots Are Now Facebook Compatible

    Android Headlines - 2017

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  • Will a Robot Take Your Job?

    Gear Patrol - 2017

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  • What federal AI experts say

    Federal News Radio - 2017

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  • Government creating a mind of its own

    Federal News Radio - 2017

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  • Meet your artificial officemate

    Federal News Radio - 2017

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  • Top 20 Artificial Intelligence Companies

    Datamation - 2017

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  • How These Companies Are Using AI To Boost Productivity

    FastCompany - 2017

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  • Why Chatbots and AI are the Future of Customer Service

    Bloomberg - 2017

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  • Veteran virtual assistant maker Next IT opens data libraries to developers

    VentureBeat - 2017

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  • Next IT launches tools to help enterprises build their own AI solutions

    SiliconAngle - 2017

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  • One of the oldest AI companies is about to start selling its chat bot DNA

    The Next Web - 2017

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  • Next IT Launches AI Initiative to Deliver Technology in Ready-for-Business Package

    MarTechSeries - 2017

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  • Amtrak’s big customer service win with AI

    VentureBeat - 2017

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  • Next IT Tackles IA’s “Black Box” Syndrome Head on With Alme Conversational Intelligence

    Opus Research - 2017

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  • M&A Watch: Verint Acquires Next IT, Accelerating Acceptance of Omnichannel Intelligent Assistance

    Opus Research - 2017

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  • Siri can’t talk to me: The challenge of teaching language to voice assistants

    Ars Technica - 2017

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  • Artificial Intelligence in 2016: Are You Ready for What It Will Bring?

    DataVersity - 2016

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  • What Will Siri's Kids be Like? Chatty and Much Smarter

    Fox Business - 2016

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  • The hidden risks of the bot explosion

    TechCrunch - 2016

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  • To bot or not to bot: Understanding A.I.’s role in the enterprise

    VentureBeat - 2016

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  • Next IT to move to Valley

    Spokane Journal of Business - 2015

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  • Next IT’

    Spokane Journal of Business - 2015

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  • Next IT’s move aids ‘need for space’

    The Spokesman-Review - 2015

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  • What an Angry Bull Taught a Future CEO About Doing a Job Even When the Boss Isn't Watching

    Entrepreneur - 2015

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  • Ticket uses artificial intelligence to meet the Internet

    Exam Review - 2015

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  • Will Smart Machines Make Us Stupid? AI Experts Weigh In

    Wall Street Journal - 2015

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  • Search stole the customer experience; AI is your chance to get it back

    SiliconANGLE - 2015

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  • We are entering an exciting new stage for artificial intelligence, especially in relation to putting AI to work in business and enterprise...

    Virgin - 2015

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  • Siri, Tell Me a Joke. No, a Funny One.

    New York Times - 2015

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  • AI Is About To Go Mainstream And Reshape The Workplace

    Tech Crunch - 2015

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  • From New York: How intelligent assistants are cutting customer waiting times

    Business Reporter - 2015

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  • The Future Of AI Will Be Stacked

    TECH CRUNCH - 2015

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  • Intelligent Assistants: What Comes After Siri?

    PC Mag - 2015

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  • When It Comes to Making Your Startup a Success It's Fire-Ready-Aim

    Entrepreneur - 2015

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  • Next IT’s new APIs unlock the potential of virtual assistants across multiple devices

    SiliconANGLE - 2015

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  • Next IT Launches Engagement APIs

    Speech Technology Magazine - 2015

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  • Innovators 2014: Products

    PM360 - 2015

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  • Attendant virtual TAM now help users even before call

    IDG Now! - 2014

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  • Virtual intelligence software company Next IT sets brisk growth clip

    Spokane Journal of Business - 2014

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  • NLP Shows Off Its Versatility

    For the Record Magazine - 2014

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  • The Army's Robot Recruiter

    On the media - 2014

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  • Everything We Know About the Army's Uncanny Chatbots

    Gizmodo - 2014

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  • Being Human

    Inlander - 2014

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  • The Cowboy CEO's 8 Business Rules Learned Roping Cattle

    Entrepreneur - 2014

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  • The next step for intelligent virtual assistants: It’s time to consolidate

    Gigaom - 2014

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  • 7 Truths About Risk I Learned Riding the Rodeo Circuit

    Entrepreneur - 2014

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  • 2015-The Year Intelligent Assistance Takes Off For Real

    Opus Research - 2014

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  • Virtual Assistants, a Valuable Resource for Customer Insight

    1to1 Media - 2013

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  • Permission To Speak Candidly

    Forbes - 2013

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  • Next IT Releases Next Gen of Virtual Assistant, Designed for Live Chat Handoffs

    CMS Wire - 2013

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  • Next: How to Implement an IVA

    ICMI - 2013

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  • Aetna improves virtual customer experience

    Fierce Health Payer - 2013

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  • Can Humans Fall in Love with Bots?

    The New Yorker - 2013

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  • Why Cognition-as-a-Service is the next operating system battlefield

    Gigaom - 2013

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  • Next IT’s virtual travel agent aids airlines without the human touch

    GeekWire - 2012

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  • Tupac or Ann? Aetna uses Next IT’s avatar to give quick customer info

    The Spokesman-Review - 2012

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  • How artificial intelligence could create a personalised and perfect travel service

    TNooz - 2012

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  • Gen-Y Shoppers Need Next-Gen Service

    Customer think - 2012

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  • BECU Offers Members Virtual Interaction

    Credit Union Times - 2012

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  • Here come the tweeting robots

    Fortune - 2012

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  • Intelligent Virtual Assistants May Make IVR Technology Obsolete

    TMC Net - 2012

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  • US Army launches SGT. STAR - a virtual assistant recruiter app

    Android Central - 2012

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  • US Army brings SGT. STAR app to Google Play Store

    Android Community - 2012

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  • Siri, Yes Siri! "Sgt. Star" Becomes The Army's Version Of Apple's Digital Assistant

    Fastcompany - 2012

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  • Ten-hut! Next IT Mobilizes Innovative Speech Technology for U.S. Army Recruitment

    TMC Net - 2012

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  • 'Jeopardy' champs take on IBM's Watson

    USA Today - 2011

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  • Definition: Virtual Digital Assistants, Chat-bots, Conversational Artificial Intelligence, Avatars…

    The HotLine Magazine - 2011

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  • Chat’s Customer Experience Promise

    1to1 Media - 2011

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  • The Dismal State Of Web-Based Customer Service

    Fastcompany - 2011

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  • Reducing The Call Center Cost of Login Recovery Should Be A Top eBusiness Priority

    Forrester - 2011

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  • Customers Don't Want To Talk To You, Either

    Forbes - 2011

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  • Aetna Members Get Ann-swers

    Destination CRM - 2011

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  • The Trouble With Live Chat

    CRM Buyer - 2011

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  • 2012 Trends to Watch: Customer Service

    1to1 Media - 2011

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  • Virtual Agents Can Improve the Travel Experience Editor's Pick!

    Customer Think - 2011

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