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Speech Continues to Advance in the Contact Center
Speech Technology
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Where Self-Service Ends and Direct Customer Support Begins
CMSWire - 2020
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How AI Solutions Are Solving 5 Long-Standing Business Challenges
Entrepreneur - 2020
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Which Voice Experience Do You Need? Choosing Between IVA and VUI
CMSWire - 2020
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The State of Intelligent Virtual Assistants
Speech Technology Magazine - 2020
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Where Voice Experiences Fit in Customer Service
CMSWire - 2020
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Q&A: Ian Beaver, Chief Scientist at Verint Next IT, on Conversational Analysis
Speech Technology Magazine - 2020
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Army to Deploy Female Chatbot to Help Recruit Women
Wall Street Journal - 2019
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Chatbot Development: Your Guide to Getting It Right
Speech Technology Magazine - 2019
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Can Your Organization Avoid AI Failures?
DataVersity – 2019
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Leveraging Intelligent Assistants for Just-in-time Learning
Training Industry - 2019
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Bullish on its AI Blueprint, Verint takes predictive conversational analysis-based CX to a new high
Voice & Data – 2019
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Digital Assistants Transforming Public Service
AI Trends - 2019
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Women of the AI: “Unless women take the leap to join the industry in spite of these stereotypes, this culture becomes a self-fulfilling cycle.” with Cynthia Freeman and Tyler Gallagher
Thrive Global - 2019
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Jumpstart 2019: AiThority Interview Series with Tracy Malingo, SVP of Product Strategy at Verint
AiThority - 2019
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Does AI Make Agents Happier?
Contact Center Pipeline - 2019
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Chatbots in the Contact Center, Part 1: Common Applications and Misconceptions
Contact Center Pipeline - 2019
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Chatbots in the Contact Center, Part 2: Internal Use and Adoption
Contact Center Pipeline - 2019
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The Secret to Success for Human-Machine Solutions Lies in Human-Machine Planning
Call Accounting - 2019
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Chatbots in the Contact Center, Part 3: Overcoming Customer Reluctance
Contact Center Pipeline - 2019
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Chatbots in the Contact Center, Part 4: Improving CX & Aligning Solutions to Business Goals
Contact Center Pipeline - 2019
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If Data is the New Oil, We’re About to Bust
insideBIGDATA - 2019
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Verint Launches AI Blueprint to Simplify Enterprise Investment in AI
DataVersity – 2019
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Verint Launches AI Blueprint
Speech Technology - 2019
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Verint launches AI Blueprint to help increase AI’s value to organizations
KM World - 2019
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Verint Launches AI Blueprint to Simplify Enterprise Investment in AI
MarTechSeries - 2019
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Verint Systems Launches Blueprint for Implementing AI
IT Business Edge - 2019
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Vendorsphere: Verint’s Intelligent Virtual Assistant Experience
Ecosystem 360 - 2019
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Verint Systems Launches New Customer Engagement Tech
Loyalty 360 - 2019
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6 tips for working with AI vendors
CIO Online - 2019
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Verint Announces AI Blueprint Analysis
Unified Communications - 2019
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Women Leading the AI Industry, “Develop your vision for the AI space.” With Jen Snell and Tyler Gallagher
Authority Magazine - 2019
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Verint Offers AI Blueprint
Call Center Management - 2019
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This Organization’s Recruiting Practices Are Worth a Look
ERE - 2019
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Here's How Dell Used Live Chat to Optimize E-Commerce for B2B
Customer Contact Week Digital - 2019
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Why Conversational AI is the Future of Business
MarTechSeries - 2018
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Why Conversational AI is the Future of Business
MarTechSeries - 2018
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How the contact centre became ground zero for AI in the enterprise
Information Age - 2018
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It’s time for companies to treat AI like human talent
Venture Beat - 2018
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How Verint is Powering Intelligent Virtual Assistants and Enterprise Chatbots
Rozee.co - 2018
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In Bots We Trust: Better Enterprise Security Through AI
Info Security Magazine - 2018
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HR is the Ethics Model AI Needs
HR Technologist - 2018
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The Misguided Rush of the Academic AI Brain Drain
The New Stack - 2018
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UCB launches Parkinson's disease app with AI voice chatbot
MobiHealthNews - 2018
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Biopharma UCB and Verint Systems launch new Parkinson’s patient app dubbed ‘April’
Fierce Biotech - 2018
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A.I. in Self Service; The Virtual Assistant
TELECOM RESELLER - 2017
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Why the U.S. government, Alaska Airlines, and Amtrak may soon launch Facebook chatbots
VENTUREBEAT - 2017
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Tech Talk: A Wave Of Chatbots Are Now Facebook Compatible
Android Headlines - 2017
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Will a Robot Take Your Job?
Gear Patrol - 2017
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What federal AI experts say
Federal News Radio - 2017
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Government creating a mind of its own
Federal News Radio - 2017
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Meet your artificial officemate
Federal News Radio - 2017
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Top 20 Artificial Intelligence Companies
Datamation - 2017
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How These Companies Are Using AI To Boost Productivity
FastCompany - 2017
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Why Chatbots and AI are the Future of Customer Service
Bloomberg - 2017
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Veteran virtual assistant maker Next IT opens data libraries to developers
VentureBeat - 2017
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Next IT launches tools to help enterprises build their own AI solutions
SiliconAngle - 2017
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One of the oldest AI companies is about to start selling its chat bot DNA
The Next Web - 2017
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Next IT Launches AI Initiative to Deliver Technology in Ready-for-Business Package
MarTechSeries - 2017
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Amtrak’s big customer service win with AI
VentureBeat - 2017
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Next IT Tackles IA’s “Black Box” Syndrome Head on With Alme Conversational Intelligence
Opus Research - 2017
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M&A Watch: Verint Acquires Next IT, Accelerating Acceptance of Omnichannel Intelligent Assistance
Opus Research - 2017
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Siri can’t talk to me: The challenge of teaching language to voice assistants
Ars Technica - 2017
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Artificial Intelligence in 2016: Are You Ready for What It Will Bring?
DataVersity - 2016
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What Will Siri's Kids be Like? Chatty and Much Smarter
Fox Business - 2016
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The hidden risks of the bot explosion
TechCrunch - 2016
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To bot or not to bot: Understanding A.I.’s role in the enterprise
VentureBeat - 2016
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Next IT to move to Valley
Spokane Journal of Business - 2015
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Next IT’
Spokane Journal of Business - 2015
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Next IT’s move aids ‘need for space’
The Spokesman-Review - 2015
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What an Angry Bull Taught a Future CEO About Doing a Job Even When the Boss Isn't Watching
Entrepreneur - 2015
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Ticket uses artificial intelligence to meet the Internet
Exam Review - 2015
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Will Smart Machines Make Us Stupid? AI Experts Weigh In
Wall Street Journal - 2015
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Search stole the customer experience; AI is your chance to get it back
SiliconANGLE - 2015
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We are entering an exciting new stage for artificial intelligence, especially in relation to putting AI to work in business and enterprise...
Virgin - 2015
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Siri, Tell Me a Joke. No, a Funny One.
New York Times - 2015
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AI Is About To Go Mainstream And Reshape The Workplace
Tech Crunch - 2015
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From New York: How intelligent assistants are cutting customer waiting times
Business Reporter - 2015
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The Future Of AI Will Be Stacked
TECH CRUNCH - 2015
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Intelligent Assistants: What Comes After Siri?
PC Mag - 2015
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When It Comes to Making Your Startup a Success It's Fire-Ready-Aim
Entrepreneur - 2015
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Next IT’s new APIs unlock the potential of virtual assistants across multiple devices
SiliconANGLE - 2015
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Next IT Launches Engagement APIs
Speech Technology Magazine - 2015
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Innovators 2014: Products
PM360 - 2015
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Attendant virtual TAM now help users even before call
IDG Now! - 2014
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Virtual intelligence software company Next IT sets brisk growth clip
Spokane Journal of Business - 2014
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NLP Shows Off Its Versatility
For the Record Magazine - 2014
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The Army's Robot Recruiter
On the media - 2014
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Everything We Know About the Army's Uncanny Chatbots
Gizmodo - 2014
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Being Human
Inlander - 2014
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The Cowboy CEO's 8 Business Rules Learned Roping Cattle
Entrepreneur - 2014
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The next step for intelligent virtual assistants: It’s time to consolidate
Gigaom - 2014
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7 Truths About Risk I Learned Riding the Rodeo Circuit
Entrepreneur - 2014
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2015-The Year Intelligent Assistance Takes Off For Real
Opus Research - 2014
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Virtual Assistants, a Valuable Resource for Customer Insight
1to1 Media - 2013
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Permission To Speak Candidly
Forbes - 2013
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Next IT Releases Next Gen of Virtual Assistant, Designed for Live Chat Handoffs
CMS Wire - 2013
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Next: How to Implement an IVA
ICMI - 2013
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Aetna improves virtual customer experience
Fierce Health Payer - 2013
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Can Humans Fall in Love with Bots?
The New Yorker - 2013
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Why Cognition-as-a-Service is the next operating system battlefield
Gigaom - 2013
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Next IT’s virtual travel agent aids airlines without the human touch
GeekWire - 2012
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Tupac or Ann? Aetna uses Next IT’s avatar to give quick customer info
The Spokesman-Review - 2012
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How artificial intelligence could create a personalised and perfect travel service
TNooz - 2012
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Gen-Y Shoppers Need Next-Gen Service
Customer think - 2012
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BECU Offers Members Virtual Interaction
Credit Union Times - 2012
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Here come the tweeting robots
Fortune - 2012
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Intelligent Virtual Assistants May Make IVR Technology Obsolete
TMC Net - 2012
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US Army launches SGT. STAR - a virtual assistant recruiter app
Android Central - 2012
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US Army brings SGT. STAR app to Google Play Store
Android Community - 2012
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Siri, Yes Siri! "Sgt. Star" Becomes The Army's Version Of Apple's Digital Assistant
Fastcompany - 2012
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Ten-hut! Next IT Mobilizes Innovative Speech Technology for U.S. Army Recruitment
TMC Net - 2012
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'Jeopardy' champs take on IBM's Watson
USA Today - 2011
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Definition: Virtual Digital Assistants, Chat-bots, Conversational Artificial Intelligence, Avatars…
The HotLine Magazine - 2011
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Chat’s Customer Experience Promise
1to1 Media - 2011
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The Dismal State Of Web-Based Customer Service
Fastcompany - 2011
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Reducing The Call Center Cost of Login Recovery Should Be A Top eBusiness Priority
Forrester - 2011
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Customers Don't Want To Talk To You, Either
Forbes - 2011
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Aetna Members Get Ann-swers
Destination CRM - 2011
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The Trouble With Live Chat
CRM Buyer - 2011
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2012 Trends to Watch: Customer Service
1to1 Media - 2011
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Virtual Agents Can Improve the Travel Experience Editor's Pick!
Customer Think - 2011
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