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In the News

  • Customer Contact Week Digital - 2019

    Here's How Dell Used Live Chat to Optimize E-Commerce for B2B

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  • ERE - 2019

    This Organization’s Recruiting Practices Are Worth a Look

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  • Call Center Management - 2019

    Verint Offers AI Blueprint

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  • Authority Magazine - 2019

    Women Leading the AI Industry, “Develop your vision for the AI space.” With Jen Snell and Tyler Gallagher

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  • Unified Communications - 2019

    Verint Announces AI Blueprint Analysis

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  • CIO Online - 2019

    6 tips for working with AI vendors

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  • Loyalty 360 - 2019

    Verint Systems Launches New Customer Engagement Tech

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  • Ecosystem 360 - 2019

    Vendorsphere: Verint’s Intelligent Virtual Assistant Experience

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  • IT Business Edge - 2019

    Verint Systems Launches Blueprint for Implementing AI

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  • DataVersity – 2019

    Verint Launches AI Blueprint to Simplify Enterprise Investment in AI

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  • MarTechSeries - 2019

    Verint Launches AI Blueprint to Simplify Enterprise Investment in AI

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  • KM World - 2019

    Verint launches AI Blueprint to help increase AI’s value to organizations  

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  • Speech Technology - 2019

    Verint Launches AI Blueprint

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  • Customer Think - 2019

    Verint Launches AI Blueprint to Simplify Enterprise Investment in AI

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  • insideBIGDATA - 2019

    If Data is the New Oil, We’re About to Bust

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  • Contact Center Pipeline - 2019

    Chatbots in the Contact Center, Part 4: Improving CX & Aligning Solutions to Business Goals

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  • Contact Center Pipeline - 2019

    Chatbots in the Contact Center, Part 3: Overcoming Customer Reluctance

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  • Call Accounting - 2019

    The Secret to Success for Human-Machine Solutions Lies in Human-Machine Planning

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  • Contact Center Pipeline - 2019

    Chatbots in the Contact Center, Part 2: Internal Use and Adoption

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  • Contact Center Pipeline - 2019

    Chatbots in the Contact Center, Part 1: Common Applications and Misconceptions

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  • Contact Center Pipeline - 2019

    Does AI Make Agents Happier?

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  • AiThority - 2019

    Jumpstart 2019: AiThority Interview Series with Tracy Malingo, SVP of Product Strategy at Verint

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  • Fierce Biotech - 2018

    Biopharma UCB and Verint Systems launch new Parkinson’s patient app dubbed ‘April’

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  • MobiHealthNews - 2018

    UCB launches Parkinson's disease app with AI voice chatbot

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  • The New Stack - 2018

    The Misguided Rush of the Academic AI Brain Drain

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  • HR Technologist - 2018

    HR is the Ethics Model AI Needs

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  • Info Security Magazine - 2018

    In Bots We Trust: Better Enterprise Security Through AI

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  • Rozee.co - 2018

    How Verint is Powering Intelligent Virtual Assistants and Enterprise Chatbots

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  • Venture Beat - 2018

    It’s time for companies to treat AI like human talent

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  • Information Age - 2018

    How the contact centre became ground zero for AI in the enterprise

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  • MarTechSeries - 2018

    Why Conversational AI is the Future of Business

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  • MarTechSeries - 2018

    Why Conversational AI is the Future of Business

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  • Ars Technica - 2017

    Siri can’t talk to me: The challenge of teaching language to voice assistants

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  • Opus Research - 2017

    M&A Watch: Verint Acquires Next IT, Accelerating Acceptance of Omnichannel Intelligent Assistance

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  • Opus Research - 2017

    Next IT Tackles IA’s “Black Box” Syndrome Head on With Alme Conversational Intelligence

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  • VentureBeat - 2017

    Amtrak’s big customer service win with AI

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  • MarTechSeries - 2017

    Next IT Launches AI Initiative to Deliver Technology in Ready-for-Business Package

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  • The Next Web - 2017

    One of the oldest AI companies is about to start selling its chat bot DNA

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  • SiliconAngle - 2017

    Next IT launches tools to help enterprises build their own AI solutions

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  • VentureBeat - 2017

    Veteran virtual assistant maker Next IT opens data libraries to developers

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  • Bloomberg - 2017

    Why Chatbots and AI are the Future of Customer Service

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  • FastCompany - 2017

    How These Companies Are Using AI To Boost Productivity

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  • Datamation - 2017

    Top 20 Artificial Intelligence Companies

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  • Federal News Radio - 2017

    Meet your artificial officemate

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  • Federal News Radio - 2017

    Government creating a mind of its own

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  • Federal News Radio - 2017

    What federal AI experts say

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  • Gear Patrol - 2017

    Will a Robot Take Your Job?

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  • Android Headlines - 2017

    Tech Talk: A Wave Of Chatbots Are Now Facebook Compatible

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  • VENTUREBEAT - 2017

    Why the U.S. government, Alaska Airlines, and Amtrak may soon launch Facebook chatbots

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  • TELECOM RESELLER - 2017

    A.I. in Self Service; The Virtual Assistant

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  • VentureBeat - 2016

    To bot or not to bot: Understanding A.I.’s role in the enterprise

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  • TechCrunch - 2016

    The hidden risks of the bot explosion

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  • Fox Business - 2016

    What Will Siri's Kids be Like? Chatty and Much Smarter

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  • DataVersity - 2016

    Artificial Intelligence in 2016: Are You Ready for What It Will Bring?

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  • PM360 - 2015

    Innovators 2014: Products

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  • Speech Technology Magazine - 2015

    Next IT Launches Engagement APIs

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  • SiliconANGLE - 2015

    Next IT’s new APIs unlock the potential of virtual assistants across multiple devices

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  • Entrepreneur - 2015

    When It Comes to Making Your Startup a Success It's Fire-Ready-Aim

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  • PC Mag - 2015

    Intelligent Assistants: What Comes After Siri?

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  • TECH CRUNCH - 2015

    The Future Of AI Will Be Stacked

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  • Business Reporter - 2015

    From New York: How intelligent assistants are cutting customer waiting times

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  • Tech Crunch - 2015

    AI Is About To Go Mainstream And Reshape The Workplace

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  • New York Times - 2015

    Siri, Tell Me a Joke. No, a Funny One.

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  • Virgin - 2015

    We are entering an exciting new stage for artificial intelligence, especially in relation to putting AI to work in business and enterprise...

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  • SiliconANGLE - 2015

    Search stole the customer experience; AI is your chance to get it back

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  • Wall Street Journal - 2015

    Will Smart Machines Make Us Stupid? AI Experts Weigh In

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  • Exam Review - 2015

    Ticket uses artificial intelligence to meet the Internet

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  • Entrepreneur - 2015

    What an Angry Bull Taught a Future CEO About Doing a Job Even When the Boss Isn't Watching

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  • The Spokesman-Review - 2015

    Next IT’s move aids ‘need for space’

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  • Spokane Journal of Business - 2015

    Next IT’

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  • Spokane Journal of Business - 2015

    Next IT to move to Valley

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  • Opus Research - 2014

    2015-The Year Intelligent Assistance Takes Off For Real

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  • Entrepreneur - 2014

    7 Truths About Risk I Learned Riding the Rodeo Circuit

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  • Gigaom - 2014

    The next step for intelligent virtual assistants: It’s time to consolidate

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  • Entrepreneur - 2014

    The Cowboy CEO's 8 Business Rules Learned Roping Cattle

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  • Inlander - 2014

    Being Human

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  • Gizmodo - 2014

    Everything We Know About the Army's Uncanny Chatbots

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  • On the media - 2014

    The Army's Robot Recruiter

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  • For the Record Magazine - 2014

    NLP Shows Off Its Versatility

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  • Spokane Journal of Business - 2014

    Virtual intelligence software company Next IT sets brisk growth clip

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  • IDG Now! - 2014

    Attendant virtual TAM now help users even before call

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  • Gigaom - 2013

    Why Cognition-as-a-Service is the next operating system battlefield

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  • The New Yorker - 2013

    Can Humans Fall in Love with Bots?

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  • Fierce Health Payer - 2013

    Aetna improves virtual customer experience

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  • ICMI - 2013

    Next: How to Implement an IVA

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  • CMS Wire - 2013

    Next IT Releases Next Gen of Virtual Assistant, Designed for Live Chat Handoffs

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  • Forbes - 2013

    Permission To Speak Candidly

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  • 1to1 Media - 2013

    Virtual Assistants, a Valuable Resource for Customer Insight

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  • TMC Net - 2012

    Ten-hut! Next IT Mobilizes Innovative Speech Technology for U.S. Army Recruitment

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  • Fastcompany - 2012

    Siri, Yes Siri! "Sgt. Star" Becomes The Army's Version Of Apple's Digital Assistant

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  • Android Community - 2012

    US Army brings SGT. STAR app to Google Play Store

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  • Android Central - 2012

    US Army launches SGT. STAR - a virtual assistant recruiter app

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  • TMC Net - 2012

    Intelligent Virtual Assistants May Make IVR Technology Obsolete

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  • Fortune - 2012

    Here come the tweeting robots

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  • Credit Union Times - 2012

    BECU Offers Members Virtual Interaction

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  • Customer think - 2012

    Gen-Y Shoppers Need Next-Gen Service

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  • TNooz - 2012

    How artificial intelligence could create a personalised and perfect travel service

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  • The Spokesman-Review - 2012

    Tupac or Ann? Aetna uses Next IT’s avatar to give quick customer info

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  • GeekWire - 2012

    Next IT’s virtual travel agent aids airlines without the human touch

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  • Customer Think - 2011

    Virtual Agents Can Improve the Travel Experience Editor's Pick!

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  • 1to1 Media - 2011

    2012 Trends to Watch: Customer Service

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  • CRM Buyer - 2011

    The Trouble With Live Chat

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  • Destination CRM - 2011

    Aetna Members Get Ann-swers

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  • Forbes - 2011

    Customers Don't Want To Talk To You, Either

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  • Forrester - 2011

    Reducing The Call Center Cost of Login Recovery Should Be A Top eBusiness Priority

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  • Fastcompany - 2011

    The Dismal State Of Web-Based Customer Service

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  • 1to1 Media - 2011

    Chat’s Customer Experience Promise

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  • The HotLine Magazine - 2011

    Definition: Virtual Digital Assistants, Chat-bots, Conversational Artificial Intelligence, Avatars…

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  • USA Today - 2011

    'Jeopardy' champs take on IBM's Watson

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