Optimize your workforce and revolutionize your employee experience with automated IT Helpdesk support for your enterprise. An intelligent virtual assistant (IVA) supports your employees and improves operational efficiency by providing instant answers and up-to-date information around-the-clock.
Deliver a valuable self-service experience and personalized resolution to IT-related issues including login issues, ticket requests, software updates, network connectivity problems and more.
An IVA for IT Helpdesk can provide critical IT-related support across your enterprise, with personalized self-service across your enterprise, 24/7, around the world. Your valuable IT team can focus on more complex tasks while you save money, manpower and downtime helping everyone else.
28% improved ticket resolution time
19.1% reduction in ‘how to’ support tickets
Our IVA Starter Packs are designed to help enterprises get started with validated use cases and measurable key performance indicators (KPIs), to give you the foundation you need for long-term success.