Intelligent virtual assistants (IVAs) elevate the customer experience—delivering immediate, smart, efficient self-service. An IVA is always available to provide support, answer questions and take action on behalf of the user for a better user experience, lower costs and optimized service channels. Plug into unparalleled customer satisfaction and operational efficiency that’s driven by the intuitive self-service only an IVA can deliver. Your intelligent virtual assistant is there when and where your customers need you most. It’s not a replacement for your human team, it’s an extension, and it augments their capabilities by:
In the rapidly changing modern market, intelligent virtual assistants give you a sustainable competitive advantage for the long haul. By aligning self-service with human-assisted service, you will accelerate growth and maximize ROI to reach your business goals.
64% reduction in average handle time (AHT)
46-second, 18% reduction AHT for customer care
44% cost reduction and 83% reduction in live chat traffic for customer care
Our IVA Starter Packs are designed to help enterprises get started with validated use cases and measurable key performance indicators (KPIs), to give you the foundation you need for long-term success.