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Intelligent Virtual Assistants for Customer Service

Elevate your customer service experience while controlling costs.

Give Your Customers Support on Their Time

Intelligent virtual assistants (IVAs) elevate the customer experience—delivering immediate, smart, efficient self-service. An IVA is always available to provide support, answer questions and take action on behalf of the user for a better user experience, lower costs and optimized service channels.

Plug into unparalleled customer satisfaction and operational efficiency that’s driven by the intuitive self-service only an IVA can deliver. Your intelligent virtual assistant is there when and where your customers need you most. It’s not a replacement for your human team, it’s an extension, and it augments their capabilities by:

  • Answering questions 24/7
  • Proactively assisting users
  • Providing guided resolution
  • Facilitating processes

In the rapidly changing modern market, intelligent virtual assistants give you a sustainable competitive advantage for the long haul. By aligning self-service with human-assisted service, you will accelerate growth and maximize ROI to reach your business goals.

Client Results

64% reduction in average handle time (AHT)
46-second, 18% reduction AHT for customer care
44% cost reduction and 83% reduction in live chat traffic for customer care
VERINT Customer Service_2019.03.04A

Ask about our IVA Starter Packs.

Our IVA Starter Packs are designed to help enterprises get started with validated use cases and measurable key performance indicators (KPIs), to give you the foundation you need for long-term success.

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