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Should Your IT Service Desk Have A Chatbot?

6 Reasons Why You’ll Want IT Helpdesk Assistant to Join Your Team

The way people communicate and accomplish tasks is evolving both in our personal and professional lives. Advancements in AI, chatbots and machine learning technology are transforming not just homes but the enterprise landscape in thoughtful new ways, empowering businesses to maximize automation, leverage data, and transform customer experiences.

 

But is the customer’s experience the only experience that should be prioritized? While many companies realize that their customers want easy and fast self-service experiences, smart enterprises are also prioritizing their employees’ experiences as they too desire quick, responsive, and personalized support.

 

In this eBook, we discuss the evolution of IT helpdesk support and how enterprises are leveraging AI-based chatbots and intelligent virtual assistants to augment the service desk, improve company culture, and change the way employees receive the IT support they need.  

 

Get your copy to learn 6 key reasons why you'll want IT Helpdesk Assistant to join your team.